3 On Your Side

Arizona Attorney General gets $75K in refunds for concert goers

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(Photo source: Yelp) (Photo source: Yelp)

The Arizona Jazz Festival has long been a popular annual event that draws thousands of people for a weekend of entertainment.

But, when the 2015 Jazz Festival was abruptly canceled, consumers like Marilyn Montgomery were out all the money spent on festival tickets. In Montgomery's case, she shelled out $125. “And, then I wondered, 'uh-oh. Am I going to get any of my money back?'” she told us back in our 2015 news report.

Well, here's the latest. The Arizona Attorney General's Office just announced that it has settled litigation against the concert promoter called BTW Concerts.com, along with two other sister companies.

During 3 On Your Side's investigation two years ago, BTW was run by a guy named Brad Laughlin, who didn't want to talk on-camera about the cancellation.

So, 3 On Your Side went to his office where an employee told me to call BTW's attorney. "This is as good as you can do?" Harper asked as the woman closed the door.

Well, since then, the Arizona Attorney General's Office pursued BTW. And according to a press release just issued, the company has agreed to pay out up to $75,000 in refunds to all consumers like Montgomery who bought tickets for a festival that never happened.

If you bought tickets and never received your refund, you can now get your money back.

In the press release, it says:

Consumers can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6504, or outside the metro areas at (800) 352-8431. Bilingual consumer protection staff is available to assist.

Consumers can also file complaints online by visiting the Attorney General’s website at https://www.azag.gov/complaints/consumer.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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