3 On Your Side

3 On Your Side recoups $10K in June for viewers

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

3 On Your Side's goal is to get your hard-earned money back for you. However, when we can't, we still get justice in other ways.

For example, 3 On Your Side was on the scene when Bryan Hayden was arrested by police. We've profiled him before for taking $67,000 from Matt Sargent and his wife for a remodeling job. Hayden allegedly abandoned the project, but kept all their money.

The Arizona Registrar of Contractors, along with Department of Public Safety investigators, eventually charged Hayden with contracting without a license, and two felonies including theft and fraudulent schemes. A previous court order required Hayden to repay the Sargents. But, the couple says Hayden has only returned a few hundred dollars.

[RELATED: Update: Unlicensed contractor charged with felonies]

However, Sargent says knowing Bryan Hayden has been arrested and is now charged with two additional felonies is somewhat satisfying. "I have been incredibly impressed with 3 On Your Side and your ability to get results,” Sargent said. “If there's one thing you did, it's keep other people from being in our situation."

3 On Your Side helped Jody Clute get $1,500. Her air conditioner went out and she says her home warranty company called Choice Home Warranty refused to pay some of the cost to replace it.

[RELATED: Homeowner says warranty company won't repair A/C]

However, after 3 On Your Side got involved, Choice Home Warranty changed its mind and mailed Clute a $1,500 check which is the maximum amount the policy pays out. Clute says she owes it all to 3 On Your Side for getting her money. “I have no intention of buying a warranty again. They don't do any good," she told us.

3 On Your Side also helped out Erasmo Ysasi. He filed his taxes and was supposed to receive a $1,285 refund from the Arizona Department of Revenue back in March.

However, nearly three months later, he says the agency was telling him they had no record that he actually filed his taxes and that refund wouldn't be happening.

[READ MORE: Valley man finally gets tax refund]

But, after 3 On Your Side contacted the Arizona Department of Revenue, the agency discovered the problem and immediately mailed Ysasi his $1,285 check. “I watch 3 On Your Side and I see that they get a lot of problems solved for people that just don't have the access to it,” he said.

And finally, 3 On Your Side helped Monica Dunham get a new stove worth $700. Her original Kenmore stove stopped working when the glass top cracked and splintered.

[RELATED: Customer 'heated' over cracked stove]

Even though she had an extended warranty with Sears, the retailer refused to fix it. However, once 3 On Your Side contacted Sears and asked the retailer to investigate, they changed their mind and delivered Dunham a new $700 Kenmore oven, meaning she's not out of pocket anything. “I'm quite pleased! It wouldn't have happened without you, 3 On Your Side really came through for me!"

 And when you look back on the month of June 3 On Your Side was able to recoup nearly $10,110 for our viewers. For the year so far, it amounts to nearly $68,768.

[RELATED: May results for 3 On Your Side]


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Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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