3 On Your Side

Valley man forgets decimal point; pays $4,781 instead of $47.81

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Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5) Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5)
According to Lev, he couldn't seem to get CenturyLink to return his money. (Source: 3TV/CBS 5) According to Lev, he couldn't seem to get CenturyLink to return his money. (Source: 3TV/CBS 5)
Lev then called 3 On Your Side for help. (Source: 3TV/CBS 5) Lev then called 3 On Your Side for help. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

When Jeff Lev goes into his home office to make out bills, he used to do it the traditional way by writing out checks.

But now he uses his computer to pay his bill electronically because he says it’s quicker.

"It's easy and fast,” Lev said.

“So you can get it over with?” 3 On Your Side’s Gary Harper asked.

“Yeah, so, I can just get it over with," Lev said.

However, back in February while paying bills electronically, Lev made a mistake. He was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount.

"Well, I logged on and I went to pay it and I didn't realize it but I must have (forgotten) to put the decimal point in," Lev said.

It may sound like a simple mistake, but instead of forwarding $47.81, Lev accidentally paid CenturyLink $4,781.

Remember, this happened nearly four months ago. And according to Lev, he can't seem to get CenturyLink to return his money.

"I can't get them to even respond," he said.

As a result, every time Lev goes to the mailbox to get his monthly CenturyLink bill, he finds a “credit” from CenturyLink for around $4,500. Lev says at this rate, he's paid up for the next 10 years but he doesn't want that. He wants his money.

So, he contacted 3 On Your Side.

"It makes me feel helpless because there is nowhere else to go," Lev said.

3 On Your Side got a hold of CenturyLink which apologized and indicated it was immediately mailing Jeff a check for his overpayment which currently sits at around $4,500.

Lev says he couldn't have done it without 3 On Your Side and says he's going back to paying his bills the old-fashioned way.

"I'm tapering off the electronic way. I'm doing it as little as I can,” he said. “When they send bills, I use checks now."

3 On Your Side would like to thank CenturyLink for finally getting that check out at our request. The issue is a good reminder that if you use your computer to pay bills electronically, pay extra close attention before you hit “send.”

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Copyright 2017 KTVK/KPHO (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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