3 On Your Side

Update: Unlicensed contractor charged with felonies

Posted: Updated:
After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5) After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)
Hayden was caught and arrested, 3 On Your Side was there to witness the arrest. (Source: 3TV/CBS 5) Hayden was caught and arrested, 3 On Your Side was there to witness the arrest. (Source: 3TV/CBS 5)
Hayden was eventually charged and pleaded guilty to contracting without a license. (Source: 3TV/CBS 5) Hayden was eventually charged and pleaded guilty to contracting without a license. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed.

People like Matt Sargent say, it's a relief.

"All he knows how to do is rip people off and work the system."

Sargent is one of Hayden's victims. In a previous report, Sargent told 3 On Your Side how he hired Hayden to do an extensive remodeling job on his Chandler home.

But after handing over money, Sargent says the smiling, unlicensed contractor stopped showing up and kept all the money.

"We gave him a total of $67,000 with probably less than 20 percent of the job complete."

Hayden was eventually charged and pleaded guilty to contracting without a license. The court also ordered him to make restitution payments in order to pay back Sargent the $67,000. But so far, Bryan Hayden has only returned $200.

"There's been a lot of tears shed, a lot of arguments, a lot of stress, you know, unnecessary stress."

Eventually, the Financial Crimes unit of the Arizona Department of Public Safety caught wind of 3 On Your Side's report and started investigating Hayden.

After speaking to four other victims who claim Hayden took their money and ran, DPS pursued him on much more serious charges including fraudulent schemes and theft, both felonies. And that led to his arrest.

"You took a lot of people for a lot of money. Any problems with that?"

Sargent says seeing Hayden getting arrested gives him some kind closure.

"I have been incredibly impressed with 3 On Your Side and your ability to get results.”

“If there's one thing you did, it's keep other people from being in our situation,” Sargent added.

Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • Avondale couple not happy going solar

    Avondale couple not happy going solar

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:11 GMT
    The Chavez family say they feel like they were misled. (Source: 3TV)The Chavez family say they feel like they were misled. (Source: 3TV)
    The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >
  • Consumers are skipping the 'medical middleman'

    Consumers are skipping the 'medical middleman'

    Monday, July 16 2018 5:10 AM EDT2018-07-16 09:10:11 GMT
    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >
  • Consumers want to 'boost' their benefits

    Consumers want to 'boost' their benefits

    Friday, July 13 2018 11:52 PM EDT2018-07-14 03:52:53 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

    More >

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

    More >
  • Featured VideoMore>>

  • Police: Body camera footage shows 'bravery' of officer during Las Vegas shooting

    Police: Body camera footage shows 'bravery' of officer during Las Vegas shooting

    Tuesday, July 17 2018 4:52 PM EDT2018-07-17 20:52:10 GMT
    Body camera footage showed an officer exchanging gunfire with the suspects on July 11, 2018. (Source: LVMPD)Body camera footage showed an officer exchanging gunfire with the suspects on July 11, 2018. (Source: LVMPD)

    Las Vegas Metro police released body camera footage from a deadly officer-involved shooting that "paint a picture the of dangers these officers dealt with that day."  

    More >

    Las Vegas Metro police released body camera footage from a deadly officer-involved shooting that "paint a picture the of dangers these officers dealt with that day."  

    More >
  • Hundreds of dead fish stink up Maricopa neighborhood

    Hundreds of dead fish stink up Maricopa neighborhood

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:24 GMT
    Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)
    Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)Hundreds of fish showed up dead at a man-made lake in a Maricopa neighborhood. (Source: 3TV/CBS 5)

    "The whole lake was carpeted with fish," Tod Antell said.

    More >

    "The whole lake was carpeted with fish," Tod Antell said.

    More >
  • Avondale couple not happy going solar

    Avondale couple not happy going solar

    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:11 GMT
    The Chavez family say they feel like they were misled. (Source: 3TV)The Chavez family say they feel like they were misled. (Source: 3TV)
    The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side