3 On Your Side

Online returns made easier

Posted: Updated:
Companies are making it easier to return items. (Source: 3TV/CBS 5) Companies are making it easier to return items. (Source: 3TV/CBS 5)
Amazon offers lockers at a growing number of locations, like convenience stores. (Source: 3TV/CBS 5) Amazon offers lockers at a growing number of locations, like convenience stores. (Source: 3TV/CBS 5)
UPS also offers lockers and works with some merchants for free pickup. (Source: 3TV/CBS 5) UPS also offers lockers and works with some merchants for free pickup. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Allison King loves online shopping for its convenience. But, she doesn’t enjoy the uncertainty that comes with it.

“You really never know. Everything varies. The size and style,” said King.

So, she was thrilled to discover HappyReturns.com, a company that allows her to send back her online purchases at a kiosk in her local mall.

“I didn’t even need a box. It was that simple,” King said.

In just two minutes, the company took Allison’s email and scanned her item. Then, it took care of the return and she was on her way. Her account was later reimbursed.

Amazon is now in the game, too. It offers lockers at a growing number of locations, like convenience stores. You get a special code to open specific lockers.

UPS also offers lockers and works with some merchants for free pickup.

“We’ve seen some really interesting partnerships where retailers are working together or with shippers to make it easier for consumers to return things,” consumer expert Kyle Taylor with thepennyhoarder.com said.

It’s not just about lockers and kiosks. For example, you can return purchases from flash sale site Hautelook.com at your local Nordstrom store.

Taylor says the purchase is no longer the end of the story for shoppers, and companies know it.

And while the new options aren’t quite as easy as purchasing in pj’s, proponents say there is a big advantage.

“You’ll also avoid the hassle of standing in a line at USPS or UPS,” Taylor explains.

King says letting someone else handle her return makes her one happy customer.

“Convenience is key for me,” she says.

Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • Avoiding medical bill mistakes

    Avoiding medical bill mistakes

    Friday, August 17 2018 11:21 PM EDT2018-08-18 03:21:41 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Medical bill mistakes is a common complaint among consumers.

    More >

    Medical bill mistakes is a common complaint among consumers.

    More >
  • Wittmann homeowner stuck with high solar bills

    Wittmann homeowner stuck with high solar bills

    Friday, August 17 2018 10:19 AM EDT2018-08-17 14:19:46 GMT
    Dennis Huff said he thought he was getting a deal with solar but he ended up with higher electric bills. (Source: 3TV)Dennis Huff said he thought he was getting a deal with solar but he ended up with higher electric bills. (Source: 3TV)
    Dennis Huff said he thought he was getting a deal with solar but he ended up with higher electric bills. (Source: 3TV)Dennis Huff said he thought he was getting a deal with solar but he ended up with higher electric bills. (Source: 3TV)

    A Wittmann couple who decided to go solar says their electric bill is higher than before they agreed to have solar panels installed. So, they turned to 3 On Your Side to help find answers.

    More >

    A Wittmann couple who decided to go solar says their electric bill is higher than before they agreed to have solar panels installed. So, they turned to 3 On Your Side to help find answers.

    More >
  • Phoenix man says bank account wiped out by fake check scam

    Phoenix man says bank account wiped out by fake check scam

    Thursday, August 16 2018 4:56 PM EDT2018-08-16 20:56:47 GMT
    Anthony Proano says he got a fake check and thought the bank said it was real. (Source: 3TV)Anthony Proano says he got a fake check and thought the bank said it was real. (Source: 3TV)
    Anthony Proano says he got a fake check and thought the bank said it was real. (Source: 3TV)Anthony Proano says he got a fake check and thought the bank said it was real. (Source: 3TV)

    A Phoenix man wanted to sell his car and ended up being a victim of a scam. He says he did all he could as a consumer to protect himself and says his bank is to blame.

    More >

    A Phoenix man wanted to sell his car and ended up being a victim of a scam. He says he did all he could as a consumer to protect himself and says his bank is to blame.

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side