3 On Your Side

Online returns made easier

Posted: Updated:
Companies are making it easier to return items. (Source: 3TV/CBS 5) Companies are making it easier to return items. (Source: 3TV/CBS 5)
Amazon offers lockers at a growing number of locations, like convenience stores. (Source: 3TV/CBS 5) Amazon offers lockers at a growing number of locations, like convenience stores. (Source: 3TV/CBS 5)
UPS also offers lockers and works with some merchants for free pickup. (Source: 3TV/CBS 5) UPS also offers lockers and works with some merchants for free pickup. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Allison King loves online shopping for its convenience. But, she doesn’t enjoy the uncertainty that comes with it.

“You really never know. Everything varies. The size and style,” said King.

So, she was thrilled to discover HappyReturns.com, a company that allows her to send back her online purchases at a kiosk in her local mall.

“I didn’t even need a box. It was that simple,” King said.

In just two minutes, the company took Allison’s email and scanned her item. Then, it took care of the return and she was on her way. Her account was later reimbursed.

Amazon is now in the game, too. It offers lockers at a growing number of locations, like convenience stores. You get a special code to open specific lockers.

UPS also offers lockers and works with some merchants for free pickup.

“We’ve seen some really interesting partnerships where retailers are working together or with shippers to make it easier for consumers to return things,” consumer expert Kyle Taylor with thepennyhoarder.com said.

It’s not just about lockers and kiosks. For example, you can return purchases from flash sale site Hautelook.com at your local Nordstrom store.

Taylor says the purchase is no longer the end of the story for shoppers, and companies know it.

And while the new options aren’t quite as easy as purchasing in pj’s, proponents say there is a big advantage.

“You’ll also avoid the hassle of standing in a line at USPS or UPS,” Taylor explains.

King says letting someone else handle her return makes her one happy customer.

“Convenience is key for me,” she says.

Click/tap here to download the free azfamily mobile app.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Smart devices: Do you own what you buy?

    Smart devices: Do you own what you buy?

    Saturday, February 4 2017 9:52 AM EST2017-02-04 14:52:25 GMT
    Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," he said. "And that code is really fundamental to the operation of those products."

    More >

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," digital rights specialist and author Aaron Perzanowski said. "And that code is really fundamental to the operation of those products."

    More >
  • 3 On Your Side

    Anthem couple gets $750 returned from contractor

    Anthem couple gets $750 returned from contractor

    Wednesday, September 20 2017 4:31 AM EDT2017-09-20 08:31:27 GMT
    An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

    More >

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

    More >
  • 3 On Your Side

    Woman says Tempe car wash smashed windshield, damaged her car

    Woman says Tempe car wash smashed windshield, damaged her car

    Tuesday, September 19 2017 8:21 AM EDT2017-09-19 12:21:51 GMT
    Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

    More >

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

    More >

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side