3 On Your Side

Phoenix homeowner waiting 3 months for new roof

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Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5) Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)
Nevarez says she went with D & L Commercial Roofing because they're licensed, they seemed professional and she liked their $1,600 bid for a new patio roof. (Source: 3TV/CBS 5) Nevarez says she went with D & L Commercial Roofing because they're licensed, they seemed professional and she liked their $1,600 bid for a new patio roof. (Source: 3TV/CBS 5)
Nevarez says when she calls, all she gets is a lot of excuses. (Source: 3TV/CBS 5) Nevarez says when she calls, all she gets is a lot of excuses. (Source: 3TV/CBS 5)
Nevarez says she's glad her roof is finally finished and says she owes it all to 3 On Your Side. (Source: 3TV/CBS 5) Nevarez says she's glad her roof is finally finished and says she owes it all to 3 On Your Side. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

When Frances Nevarez and her husband walk onto their back patio, they say they're greeted with an unsightly and unfinished roof.

"OK, this is my backyard and there you can see my roof,” Nevarez said as she pointed up toward her patio roof. "I mean, it's terrible. I keep my head down. I don't want to look up."

The roof, the couple says, has been like this since early February when they hired a company called D & L Commercial Roofing Southwest. Nevarez says she went with D & L Commercial Roofing because they're licensed, they seemed professional and she liked their $1,600 bid for a new patio roof.

So, she hired them and gave them a 50 percent deposit which equates to $800.

“They came and they said it would be a two-day job and I said great,” Nevarez said. “They'll come and it will be done in two days. Unfortunately, it hasn't been two days."

Well, two days has stretched into three long months and Nevarez says she can't get the company to finish what they started.

Nevarez says when she calls, all she gets is a lot of excuses.

“He fell off the roof. One is his truck broke down. Uh, he got into a car accident. It's too windy," Nevarez recalls the company saying.

So, 3 On Your Side got involved and we contacted D & L Commercial Roofing Southwest. They tell us a string of unfortunate incidents has kept them from finishing the Nevarezes' roofing job. However, they did promise 3 On Your Side to make Nevarez a priority and get her job done.

And that’s exactly what they did. Within days of speaking with 3 On Your Side, the company returned and finished the roof.

Not only did they complete it, but they also waived the remaining $800 balance that Nevarez owed. D & L Commercial Roofing, Nevarez says, waived the amount as a way of apologizing for the long delay.

Nevarez says she's glad her roof is finally finished and says she owes it all to 3 On Your Side.

"As soon as I called you I didn't think you were going to respond because you guys have so much work and I am just so grateful for it," Nevarez said.

The roofing company is licensed with the Arizona Registrar of Contractors and has an A rating with the Better Business Bureau. 3 On Your Side appreciates their decision to waive the $800 balance too.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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