3 On Your Side

San Tan neighborhood says cable lines are a safety hazard

Posted: Updated:
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Susan Miller was upset over a cable line that was strewn across her property and extended all the way down her sidewalk. (Source: 3TV/CBS 5) Susan Miller was upset over a cable line that was strewn across her property and extended all the way down her sidewalk. (Source: 3TV/CBS 5)
The exposed cable came out of a box found on Miller's property, traveled down sidewalks, driveways and snaked onto the property of another homeowner. (Source: 3TV/CBS 5) The exposed cable came out of a box found on Miller's property, traveled down sidewalks, driveways and snaked onto the property of another homeowner. (Source: 3TV/CBS 5)
To make matters worse, Miller got notices from her HOA saying if the cables aren't gone, she can be fined. (Source: 3TV/CBS 5) To make matters worse, Miller got notices from her HOA saying if the cables aren't gone, she can be fined. (Source: 3TV/CBS 5)
3 On Your Side got a hold of Mediacom and they immediately dispatched a crew to remove the line. (Source: 3TV/CBS 5) 3 On Your Side got a hold of Mediacom and they immediately dispatched a crew to remove the line. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

When Susan Miller walks out her front door and strolls across her property, she really has to watch her step.

“It's not tied down. It's not staked and it's not cautioned taped. Nothing to prevent people from tripping and falling," Miller said.

Miller is talking about this cable line that's strewn across her property and extends all the way down her sidewalk.

The exposed cable comes out of a box found on Miller's property, travels down sidewalks, driveways and snakes onto the property of another homeowner.

Miller says it's downright dangerous.

"I had knee surgery in November. If I trip and fall and land on my knee, that's going to be pretty bad," Miller said.

The cable was left by Mediacom, a cable TV and communications company that services Miller's San Tan neighborhood, although it's not her provider. 

According to Miller, some Mediacom workers showed up weeks ago and said in order to fix a problem in the area, they had to stretch this exposed cable across property lines.

"I asked about burying it and everything and they said they don't have the equipment to do it because they have to have something that goes underneath the driveway," Miller said.

Miller says she can even see the unsightly and annoying cable from the inside of her home and says she's been trying to get Mediacom to bury the cable for more than a month.

To make matters worse, Miller is getting notices from her HOA saying if the cables aren't gone, she can be fined.

“This has been since the Eighth of March. It needs to be taken care of. It's a dangerous liability, a tripping hazard and I've even tripped on it,” Miller said. 

3 On Your Side got a hold of Mediacom and they immediately dispatched a crew to remove the line.

They also sent us an email apologizing and saying, "appropriate disciplinary steps were taken with the employee who failed to follow protocols."  

Miller says she appreciates 3 On Your Side helping to get it done.

"We're no longer out of compliance with the HOA and it's no longer a tripping hazard for myself of anyone else who comes to visit. I really appreciate you guys doing that and be willing to work with people on it," Miller said. 

Mediacom acknowledges it was wrong for leaving that cable there and claim they were working to remove it before 3 On Your Side got involved.

Regardless, it's gone now and the neighborhood is happy.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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