3 On Your Side
3 On Your Side

$7,500 big screen TV has big problems

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Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5) Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)
The TV stopped working two months after the warranty expired. (Source: 3TV/CBS 5) The TV stopped working two months after the warranty expired. (Source: 3TV/CBS 5)
Apparently Sony replacements parts are unavailable for the pricey TV. (Source: 3TV/CBS 5) Apparently Sony replacements parts are unavailable for the pricey TV. (Source: 3TV/CBS 5)
Sony wants Minkle to give them more money after he's already shelled out close to $8,000 for a product that didn't last very long. (Source: 3TV/CBS 5) Sony wants Minkle to give them more money after he's already shelled out close to $8,000 for a product that didn't last very long. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Rich Minkle and his wife are semi-retired and when it comes to relaxing, they like to watch TV.

So, two years ago, the couple splurged and bought an 80-inch Sony television.

The price? They paid close to $7,500 before taxes and additional electronic items.

"I was thrilled with it until it ceased working," Minkle said.

However, the $7,500 Sony TV is currently no good, as it sits propped up against a piece of furniture.

That's because it recently stopped working. Minkle says when he turns it on, the pricey TV shows nothing but blue and black lines.

“That's pretty exciting, don't you think?" Minkle said as he chuckles and looks at the bad TV screen.

Minkle had the TV inspected by two different repair companies which both said the TV's LCD panel was bad and Sony replacements parts are unavailable.

“It doesn't make any sense to me. I mean this is an extraordinary expensive television set," he said.

Minkle says he's been battling Sony to do something. After all, the TV has a two-year warranty.

However, the TV stopped working less than two months past the warranty date and Sony is saying, too bad.

"It's useless," Minkle said.

3 On Your Side got involved and Sony came up with an unusual resolution. 

In an email, a Sony spokesman said, "We are planning to offer him a replacement at a discount."

In other words, Sony wants this consumer to give them more money after he's already shelled out close to $8,000 for a product that didn't last very long.

Minkle says he's left frustrated and disappointed. He thought Sony would stand behind their name and their product.

"I figured a TV like that would last like 10 years or maybe 15 years. But two years? That's pretty expensive for two years," Minkle said.

Sony is still encouraging Minkle to buy another Sony TV set and although they claim they’ll give him a discount, they refuse to say exactly how much.

Minkle is still deciding if he wants to purchase another Sony product.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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