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Senior citizen gets $3,100 refund

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Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5) Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)
She returned the hearing aids but didn't initially get the hearing aids back. (Source: 3TV/CBS 5) She returned the hearing aids but didn't initially get the hearing aids back. (Source: 3TV/CBS 5)
As for her $3,100, Evans finally received it in the mail. (Source: 3TV/CBS 5) As for her $3,100, Evans finally received it in the mail. (Source: 3TV/CBS 5)
3 On Your Side discovered the company does exist and even has an A+ rating with the Better Business Bureau. (Source: 3TV/CBS 5) 3 On Your Side discovered the company does exist and even has an A+ rating with the Better Business Bureau. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Beverley Evans is 89 years old and says her active lifestyle helps her stay young.

“I have two dogs that take a lot of time. I play Mahjong with friends. I have a Bible study here. I'm busy," Evans said.

And although she's in good health, Evans says it was time to upgrade her hearing aids.

“It's time that I get some new ones because these are not adequate,” Evans said.

Evans came across an ad for hearing aids that cost around $3,100. After calling the company and being told there was a money-back guarantee, Evans gave them a $3,100 check and she did receive her hearing aids.

“They tested me and fitted me with the hearing aid they thought was best for me and I wore it for the limited time that I could return it. I could not hear on my cell phone with it,” Evans said.

Evans wasn't completely satisfied with the hearing aids and returned them. But as for getting her $3,100 back, she says that's another story.

“They said, 'Oh, we sent it to the wrong address and it's been returned. We'll send another one,'” Evans said. 

That check never came and Evans started to wonder if the company was even legitimate.

So, 3 On Your Side got involved. We discovered the company does exist and even has an A+ rating with the Better Business Bureau.

As for her $3,100, Evans finally received it in the mail.

“Well, it means a lot at my age. I'm looking at it to help me pay for the next hearing aids I get and not be overdrawn at the bank,” Evans said.

And Evans has already put it toward the purchase of another set of hearing aids.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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