3 On Your Side

Valley women 'shuttered' over missing window coverings

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Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5) Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)
Waggoner said Scott Bray has provided excuse after excuse as why he hasn't completed the job. (Source: 3TV/CBS 5) Waggoner said Scott Bray has provided excuse after excuse as why he hasn't completed the job. (Source: 3TV/CBS 5)
Waggoner's mother paid Shutter Crafters $2,000 to update window coverings in her condo but hasn't seen a delivered product. (Source: 3TV/CBS 5) Waggoner's mother paid Shutter Crafters $2,000 to update window coverings in her condo but hasn't seen a delivered product. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

"We bought this house late November and moved in, in December, the first of December," Kathy Waggoner said.

Waggoner enjoys her brand-new Fountain Hills home, but there's just one problem.

"I have this brand new house and no window covering," Waggoner said.

But Waggoner should have window coverings. She paid a 50 percent deposit of $1,672 to a Valley business called Shutter Crafters to fabricate and install shutters.

According to Waggoner, Scott Bray, who's listed on several corporate documents as being associated with Shutter Crafters, came to her home before Christmas and showed her some samples to choose from

"They are white shutters. They are 4-inch wide," Waggoner said.

According to Shutter Crafters invoice, it was only supposed to take around six weeks for the shutters to be made, but nearly four months later, Waggoner is stuck with paper blinds because the shutters she paid for never arrived.

"I can't stand that. That is ridiculous," Waggoner said.

Waggoner says Bray texted her all kinds of excuses like he had a "family emergency" and that the shutters had been "misplaced or stolen." Waggoner believes she's being thrown a lot of shade but not the shade she wants, and she's not alone.

"My name is Mary Ann Shaughnessy, and I am Kathy Waggoner's mother," Shaughnessy said.

Back in January, Shaughnessy paid Shutter Crafters $2,000 to update window coverings in her condo. But like her daughter, she says Bray and Shutter Crafters failed to deliver.

"I'm disappointed. I'm truly disappointed," Shaughnessy said.

So, 3 On Your Side got involved, and we went to the address listed on Shutter Crafter's invoice. We were encouraged when we found an actual shutter company. The problem, however, is that it's not Shutter Crafters. According to employees, it used to be but say Bray sold it six months ago.

"From what I hear, he sell blinds or shutters or whatever he's selling, and he gives this address, and the people come here looking for the jobs, and we're a different company," an employee said.

What does Bray have to say for himself regarding the combined $3,700 he took from Waggoner and Mom? On the phone, he had another excuse. 

"We've had some issues with labor and supplier issues also but we will, we are taking care of it," Bray said.

He also agreed to speak with 3 On Your Side on camera, but when the time came, he was a no-show. Waggoner and her mom are disgusted and wonder just how many other consumers are having the same experience.

"Shutter Crafters needs to be shuttered, and you can't treat your customers like that," Waggoner said.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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