3 On Your Side

Widow wants care facility to replace lost check

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Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5) Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5)
When Mary's husband died on July 1, the family thought they should get some, if not all, of July's rent refunded. (Source: 3TV/CBS 5) When Mary's husband died on July 1, the family thought they should get some, if not all, of July's rent refunded. (Source: 3TV/CBS 5)
Mary Fowler misplaced the check and tried to ask for a replacement. (Source: 3TV/CBS 5) Mary Fowler misplaced the check and tried to ask for a replacement. (Source: 3TV/CBS 5)
(3 ON YOUR SIDE) -

Lawrence and Mary Fowler were married for decades and as they grew older together, the more they wanted to be surrounded by family.

So, the retired truck driver and his wife picked up their Midwestern roots and moved to Arizona where they could be with their adult daughter and son. 

“My husband and I both liked (Arizona) real well. He liked the climate. He liked the heat,” Mary Fowler told us. “But, sometimes it got a little too warm."

Unfortunately, though, Mary says her husband's health began to deteriorate not long after arriving in Arizona. After being diagnosed with Alzheimer’s Disease, Mary and her daughter Connie put him in an adult care center. 

"They were really good to him there and they treated him like one of theirs, like one of the family," said Mary.

The mother and daughter say Lawrence wasn't in the care facility long and died on July 1 of last year.

But, after realizing they had already paid for July in full, the family thought they should get some, if not all, of July's rent refunded.

So, Mary says she called the care facility. 

"I said he died the first of July so I feel like you owe me money and she said 'Yes, we do,'" Mary said.

Mary and her daughter say they received a check for around $1,000 which was just what they were owed. 

However, Mary says she misplaced the check before depositing it.

"The check was here. I do not know what happened to that check. If it got thrown away or what happened," she said.

Since then, Mary and Connie say they have written and called dozens of times trying to get the care facility to re-issue another $1,000 check. 

But it won't, and the family says the ordeal is exhausting them. 

“Every time we make a call or that we talk about this, we are re-living his death,” Connie told us. “We just want it over.”

Days before we sat down with the family to talk to them about their frustration, 3 On Your Side learned that the family sent another email to the care facility informing them that they had contacted 3 On Your Side and that we would be getting involved for a speedy and amicable resolution. 

Within days of sending that email, the family says they immediately received a check for the full amount and they are glad the issue is now resolved.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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