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3 On Your Side Updates

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Source: 3TV/CBS 5) Source: 3TV/CBS 5)

One story had to do with an east valley woman who got a 13-year-old ticket in the mail, for allegedly running a stop light.

[READ MORE: Court pursues woman over 2004 traffic ticket]

Michelle Serban has gone through quite an unusual ordeal.

In a previous 3 On Your Side report, we told you how Serban received a notice from Pima County Justice Court telling her to pay a $311 traffic ticket she reportedly received back in 2004.

So, Serban called the court to inquire about the ticket. 

"I don't remember doing something like that, and I go, 'when was this?'  And she goes, '2004,'"

3 On Your Side wanted to find out if courts can really pursue someone for a 13-year-old unpaid ticket.

So, we consulted Tyler Allen, a Phoenix attorney who specializes in fighting traffic tickets and asked him if he had heard of someone being pursued after 13-years for a ticket. 

"This is one of the longer ones that I've heard of, but the courts don't forget."

So, whatever happened to Serban and her $311 ticket?
Well, here's the update. Serban tells 3 On Your Side that she wrote the judge and asked him to waive the ticket and the $311 fine.

In return, he compromised and reduced the fine to $187.

Serban says she intends on paying the ticket and getting the issue behind her.


Then there's Ian Burnette.  He had big problems after his Enterprise Rent-A-Car was stolen, and he was being held financially responsible.

“I've never heard of this happening to someone, being asked to foot the bill for a stolen rental car.”

[READ MORE: Enterprise Rent-A-Car denies $13K stolen car claim]

In a previous 3 On Your Side report, Enterprise Rent-A-Car told 3 On Your Side that their insurance policy that Burnette purchased at the time of the rental refused to pay for the stolen car.

The reason, Burnette left the car running when he briefly got out, making his claim null and void.

In the meantime, his personal auto insurance, The General, was considering the claim.

So, what's the update?  The General tells 3 On Your Side that they too are denying Burnette's claim.

The General maintains that Burnette was using a rental car for his job as a delivery person and didn't take out additional commercial coverage as required.

If he had, The General says the claim for his stolen rental car would have been covered.

That decision stuns Burnette, who can't afford to shell out $13,000 for the stolen car.

“It’s unbelievable that I'm the victim in this scenario, not the perpetrator, and I'm being asked to foot the bill."

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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