Buckeye Water Bills

Sky-high Buckeye water bills going on for years

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(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
BUCKEYE VALLEY, AZ (3TV/CBS 5) -

The headline from the West Valley View newspaper in September of 2005 reads, “$86,715 water bill?”

Jeff Hancock found it while doing research on the City of Buckeye's water billing issues.

"It makes it sound like this hasn't been a new problem but has been an ongoing problem." said Hancock.

So Hancock brought the article to the city council in hopes it would get him and others some answers.

“We are going on seven months now and we still don't have no real answers.," said Hancock.

The City of Buckeye says that in the past few months since they have implemented a water issue hotline, they have been making good progress and have resolved 257 cases.

"It's important to note that the city wasn't without fault and we did make some mistakes and our contractor made some mistakes and then there were points where the customers were using some of the water." said Annie De Chance of the City of Buckeye.

The city found leaks on about a third of the properties and nine meters that did not work correctly.

“That’s where errors have been made in transmission of the data from the water meter to the billing system," said De Chance.

However, for Hancock, what the city has done and the programs that have been started, just are not enough. He wants someone to take accountability.

"What I would need the city to do or say is, I want them to man up and admit they have a problem," said Hancock.

The City of Buckeye has about 100 more homes to visit and has crews replacing water meters.

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