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UPDATE: Recovery Fund pays Homeowner $7,600

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Grannis will be issued a check in the amount of $7,602 thanks to the Registrar of Contractors' Recovery Fund. (Source: 3TV) Grannis will be issued a check in the amount of $7,602 thanks to the Registrar of Contractors' Recovery Fund. (Source: 3TV)
ROI Improvements had its license revoked months ago. (Source: 3TV) ROI Improvements had its license revoked months ago. (Source: 3TV)
The Arizona Registrar of Contractors have a fund that can be pooled out to homeowners if needed. (Source: 3TV) The Arizona Registrar of Contractors have a fund that can be pooled out to homeowners if needed. (Source: 3TV)
(3 ON YOUR SIDE) -

Donna Grannis is one happy woman. It's a far cry from last July when she was first profiled in a 3 On Your Side report.

Back then, she told us how a construction company called ROI Improvements took $7,600 to tear off and install a new roof on her Phoenix home.

But all ROI Improvements did was vanish with the money.

At the time, Grannis told 3 On Your Side that she couldn't believe it.

"I think it's horrible," she said. "I think it's an outrage. I absolutely do not want them to do this to anybody else."

[ORIGINAL STORY: Contracting board seeking to revoke company's license (July 18, 2016)]

3 On Your Side got involved and we pursued Dan Zrihen, which is the guy who runs ROI Improvements.

He acknowledged in our first report to taking Grannis' money and more than a $100,000 from other homeowners without ever performing any work. He blamed the situation on a bad business partner and attempt to expand the company too quickly.

That didn't sit well with 3 On Your Side, so we advised Grannis to file a complaint with the Arizona Registrar of Contractors.  

"At that point, I thought Gary Harper knows what he's doing. He's pointing me in the right direction and it will all work out," Grannis said.

The homeowner filed that complaint and as a result, the agency immediately revoked the license for ROI Improvements.

[READ MORE: UPDATE: License for ROI Improvements revoked]

The contracting board conducted a five-month investigation and following a couple of hearings, they discovered that Grannis and two dozen other homeowners paid ROI Improvements and received nothing in return.  As a result, the Registrar of Contractors has agreed to reimburse the homeowners from the agency's Recovery Fund.

In fact, Grannis recently received an official letter from the agency saying she will be issued a check in the amount of $7,602, which is what she paid the company.

In an email to 3 On Your Side, the agency's spokesperson said the other homeowners will be reimbursed too.  

"The fund is set to pay out $161,885.46 to 24 eligible residential property owners who lost their money to ROI Improvements," the email said.

Grannis says she couldn't have done it without 3 On Your Side's assistance.

"It was incredible. It really was. If you have a problem, call 3 On Your Side," said Grannis.

Grannis' situation is a great reminder of why it is important to always use a licensed contractor for work around your home.

Those contractors are required to put money into the agency's recovery fund as one of the requirements to obtaining a license.  

That pool of money can then be paid out in specific amounts to homeowners if needed.

Copyright 2017 KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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