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3 On Your Side

Moving company disappears with woman's belongings

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A cross-country move can be stressful enough. But imagine the moving company with all of your belongings vanishing along the way. That’s exactly what Debbie Mann says happened to her. "This is my whole life here."

A few pieces of luggage, two cats and a car are all Mann has to show following her cross-country move.

In early November, she moved 2,600 miles all the way from Connecticut to Sun Lakes, Arizona.  But although she made it, many of her belongs being transported by a professional moving company never did.

"Atlantic Union Van Lines." That's the name of the moving company Mann says she hired and signed a contract with.

According to Mann's paperwork, Atlantic Union Van Lines picked up her items on November 1 with a first available delivery date of five days later. However, the contract also says it could take up to an additional 21 business days for Midwest and west coast deliveries. Mann agreed to the $2,000 total cost and came up with a 50 percent deposit. "I gave them a check for $900 and I also gave the $150 on a credit card."

Mann says the two movers also asked for a tip so she reluctantly gave them $100 each. "Trying not to cry."

However, more than a month later, Mann says Atlantic Union Van Lines still hasn't shown up with her stuff, and she has no idea where the moving truck or her belongings are.

"Thank you for choosing Atlantic Union Van Lines, providing quality relocation services to the nation for generations."

Mann has tried countless times calling the moving company. But all she can do is leave messages. "Hi this is Debbie Mann, I'm calling to locate my things."

3 On Your Side got involved and tried calling the moving company ourselves but like Debbie our messages were never returned. We also e-mailed them but received nothing back.

As for Atlantic Union Van Line's website, it's been suspended. We did discover Atlantic Union Van Lines has an "F" rating with the New Jersey Better Business Bureau following several negative consumer complaints. We also found that the company goes by different names including Nationwide Moving Connection.

And finally, we also found that the Federal Motor Carrier Safety Administration lists nearly a dozen complaints from 2016 with a majority of them being pick and delivery issues.

Mann tells 3 On Your Side that she's the one feeling violated. "I feel kind of devastated. How could I have made such a stupid mistake to hire these people? It's awful."

If you have a moving company issue and want to file a complaint, visit the following links:

https://www.azag.gov/complaints/consumer  https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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