3 On Your Side
3 On Your Side

Glendale man sells home, can't get escrow refund check

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Michael Aguilar was getting the runaround when it came to get a refund after selling his parents' house. (Source: 3TV) Michael Aguilar was getting the runaround when it came to get a refund after selling his parents' house. (Source: 3TV)
Aguilar was having trouble since Wells Fargo wouldn't put the refund check in his name. (Source: 3TV) Aguilar was having trouble since Wells Fargo wouldn't put the refund check in his name. (Source: 3TV)
Wells Fargo discovered the mishap and reissued Aguilar a check for $417. (Source: 3TV) Wells Fargo discovered the mishap and reissued Aguilar a check for $417. (Source: 3TV)
(3 ON YOUR SIDE) -

Michael Aguilar still has a hard time dealing with the death of his parents, who died just 13 months apart.

“It was hard for me because they were my pride and joy besides my wife. Losing my dad and then my mom, it was hard for me,” Aguilar said. 

Following their deaths, Aguilar had to deal with his parents’ financial affairs, including the selling of their home.

“I had to put it up for sale, and the house sold in like two hours,” Aguilar said.

Aguilar successfully sold his parents’ home with no problem and proceeds from the sale were passed on to him.

However, Aguilar later discovered there was around $417 in an escrow account left over from the sale.

Getting that money, though, was next to impossible, he said.

“The escrow check was under my mom and my dad's name,” Aguilar said.

With the account under the names of his deceased parents, Aguilar said he tried dealing with Wells Fargo in order to get the bank to fix it. However, he claims Wells Fargo wouldn't do it.

“I took them the paperwork, the death certificates, the beneficiary deed and they say they still can't give me the check,” Aguilar said.

Aguilar says he's grown frustrated with Wells Fargo and just wants the issue to be resolved by putting the check in his name, as it should be.

He says his parents would be upset if they knew what he's been through.

“I think that their wishes aren’t done yet because this is holding it up. I don't think they're resting yet until all this is resolved. Then they will, I think,” Aguilar said.

3 On Your Side got a hold of Wells Fargo, which immediately looked into the matter. When they did, they discovered the mishap and reissued Aguilar a check for $417.

“Yes, it did arrive right away. The next day, they overnighted it,” Aguilar said. 

Aguilar says he's glad to have the issue behind him and says he couldn't have done it without the help of 3 On Your Side. 

“I got excited. I said, 'Thank God it's over with.' Now my mom and dad can rest in peace,” Aguilar said.  

We never were given an explanation for why there was such a holdup getting this money, but Wells Fargo cleared things up as soon as it was brought to their attention and we appreciate that.

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.



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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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