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Update: Resolution after woman says her oven's glass 'exploded'

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Jessicah Lynch received a new Samsung oven after her Kenmore oven's glass shattered. (Source: 3TV) Jessicah Lynch received a new Samsung oven after her Kenmore oven's glass shattered. (Source: 3TV)
The franchise owner of a North Phoenix Sears Outlet replaced Lynch's oven. (Source: 3TV) The franchise owner of a North Phoenix Sears Outlet replaced Lynch's oven. (Source: 3TV)
Lynch couldn't use the Kenmore oven she bought at Sears anymore because the glass on the door shattered. (Source: 3TV) Lynch couldn't use the Kenmore oven she bought at Sears anymore because the glass on the door shattered. (Source: 3TV)
Very thankful to Sears Outlet and very happy for 3 On Your Side getting involved taking a chance, Lynch said.  (Source: 3TV) Very thankful to Sears Outlet and very happy for 3 On Your Side getting involved taking a chance, Lynch said. (Source: 3TV)
(3 ON YOUR SIDE) -

A Valley woman who says her Sears oven keeps breaking finally has some great news.

Jessicah Lynch says she’s ecstatic she now has the oven that she and her family need to start cooking again.

“So the first night we got the oven my daughter made her first apple pie. I made home fries. And we'll be hosting Thanksgiving dinner,” Lynch said.

In a previous 3 On Your Side report, Lynch explained how she couldn't use the Kenmore oven she bought at Sears anymore because the glass on the door shattered.

[READ MORE: Consumers say their Kenmore glass oven door 'exploded']

"The exterior glass had exploded into tiny little pieces,” Lynch said.

It wasn't the first time either. Lynch says the Kenmore oven did the same thing a few years earlier.

After 3 On Your Side had got involved recently, Sears Corporate declined to replace or even fix the oven.

However, the franchise owner of a North Phoenix Sears Outlet decided to do something.

Cesar Moran manages the store and says his boss did not like seeing Lynch so disappointed.

"So he reached out got a hold of Jessica. She came in, picked out a brand-new Samsung stove,” Moran said.

It was a brand-new Samsung oven to replace her old Kenmore at no charge at all.

Lynch says the act of kindness is overwhelming.

“Very thankful to Sears Outlet and very happy for 3 On Your Side getting involved taking a chance,” Lynch said.  

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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