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3 On Your Side

Paid bill leaves Scottsdale man hanging in the 'balance'

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A Valley man said he was being sued for a bill but he said he paid it back. (Source: 3TV) A Valley man said he was being sued for a bill but he said he paid it back. (Source: 3TV)
(3 ON YOUR SIDE) -

A Scottsdale man paid off a $2,200 bill in full, but the retailer is suing him for the money he’s already paid.

"They've got some pretty neat things in their catalog," Bill Romjue said.

For years, Romjue has enjoyed shopping through an online retailer called Fingerhut.

"With Fingerhut, it's a revolving charge thing and you buy household items and you make monthly payments on it," Romjue said.

 But those monthly payments to Fingerhut took a backseat when Romjue says his employer cut his hours and as a result, his paychecks were a lot smaller.

That meant Romjue couldn't pay down his balance to Fingerhut.

"This debt did go unpaid almost a year," Romjue said.

Romjue says he eventually went back to full-time and he wanted to make good on the money he owed Fingerhut.  So, he paid the $2,200 balance in full.

"There were two payments, one for $1,000 and one was $1,200 and whatever the change was," Romjue said.

Romjue even received two acknowledgments from Fingerhut thanking him for those payments. As a matter of fact, Fingerhut indicated he paid too much and sent him a check for $38 as an overpayment.

So, you can imagine his shock when he recently received a court document saying he was being sued for not paying off his $2,200 balance to Fingerhut.

"I got the notice that they want to have a pre-trial conference. I'm a little dumbfounded. Why are we going to trial? Why are we tying up the court system for a resolved issue?" Romjue said.

Romjue says he's frustrated and confused. He says he clearly paid off his balance and has bank receipts proving it.

"I'm kind of at a loss," Romjue said.

3 On Your Side reached out to the attorneys suing Romjue and provided them with documentation proving he had paid the balance. In turn, 3 On Your Side got an email saying: "...We are taking proactive steps towards an appropriate resolution."

They didn't elaborate much more than that but it should mean they're backing off and won't be hounding Romjue for $2,200 he doesn't owe.

"I'm just a little nervous because I’ve never been put through this before. I don't know what to expect, what's going to happen," Romjue said.

There has been an update to this story.

Copyright 2016 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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