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Hoverboard heartache for Valley teen

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Mccade Waite with his skateboard (Source: 3TV) Mccade Waite with his skateboard (Source: 3TV)
(3 ON YOUR SIDE) -

A Valley teenager saved up hundreds of dollars to buy the latest high-tech toy, only to get burned in the end.

Fourteen-year-old Mccade Waite is a pretty active skateboarder so when he got a hoverboard for his birthday, he was excited.

Mccade said he worked a number of different jobs in order to save up and with the help of his dad, who pitched in money as well, Mccade bought the hoverboard.

"It was really tough because I had to work for like everybody I knew and it was like taking a lot of my time," Mccade said. 

"It was a board that my son had saved up $300 of his own money for -- at 14 that's hard to do," Chance Waite said. "He scraped up for a long time." 

With money in hand, Mccade went to a business called Future X Boards run by Leo Gaona and Devin Bain. The two men and their company were even featured in a 3TV news segment last year demonstrating the boards.

But after paying $600 for the board, Mccade and his dad say it broke.

"And it was flashing with a red light and it wouldn't work," Mccade said. 

Luckily, the board had a warranty and Future X Boards agreed to repair it, but that was nearly five months ago and this teenager still doesn't have his $600 board back.

"There are things that I'm willing to forget about when it comes to purchases of things that broke, things that I need to return," Chance said. Six hundred bucks, though, I couldn't just let that one lie." 

Mccade said he feels "betrayed because they just took it and we paid extra for the one-year warranty."

3 On Your Side got involved and we went to Future X Boards in Scottsdale. However, we found the business completely shut down and the storefront up for lease.

So, we sent messages to numerous different emails associated with Future X Boards, but they were all returned as undeliverable.

All phone numbers connected to the business were disconnected. We even sent Facebook messages to Gaona and Bain inquiring into Mccades's hoverboard, but no one ever responded.

Mccade said the ordeal is certainly a life lesson. He's out $600 and now has nothing to show for it. As a result, he's back to riding his skateboard.

"You took like a baby's candy and I earned so much money for it and it's not even fair," Mccade said. "I'm only 14 and I earned all of that and it's really hard. Even though it's not a lot of money to them, to a 14-year-old that's a ton of money."

With the holiday season coming up, this is a good reminder for consumers because many times businesses are here today gone tomorrow. Keep that in mind when making pricey purchases.

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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