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Mesa couple try to cut cable bill

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(3 ON YOUR SIDE) -

Like a lot of people, Lisa Brzycki and her husband say TV is their main source of entertainment.

"Yeah, we like watching movies and TV and we go to the movies all the time," Brzycki said.

The couple have a bundling package for their TV and Internet service through CenturyLink. However, Brzycki says after fulfilling their two-year commitment with CenturyLink in June, she canceled CenturyLink's TV service, called Prism. But, Brzycki says try telling that to CenturyLink.

"I am still getting charged for having Prism TV and I haven't had the service since the end of June," she said.

In fact, the couple's latest bill shows that they now owe $481.

"I pay my bills on time and it stresses me out and gives me anxiety to see a bill for $481," Brzycki said.

Now, the couple still have Internet service through CenturyLink and that's all they should pay for monthly. However, it's the TV service, Prism, that she can't get CenturyLink to stop billing them for and Brzycki says a number of errors have led up to the $481. They include charging her an early termination fee when she actually fulfilled her contract with CenturyLink. 

So, 3 On Your Side got involved and CenturyLink immediately looked into the matter.

In an email, a spokesman says, "Thank you for bringing this customer's issue to our attention. After investigating our customer's account, we found that routine billing processes and procedures were not followed properly."

As a result, CenturyLink wound up waiving that $481 bill and agreed to only bill the couple for their Internet service.

Brzycki says she's relieved and says the bad experience has led her and her husband to make a big decision. They've "cut the cable" altogether and are using a $20 off-air antenna to watch local TV programming. They're also watching their favorite programming through Internet streaming.

"I'm really tired of dealing with it (paid TV) so I'll find other ways to watch TV," she said.

Copyright 2016 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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