3 On Your Side
3 On Your Side

Update: Dog finally receives lifesaving surgery

Posted: Updated:
Abigail finally got the surgery she needed and her owners received money from the pet insurance company thanks to 3 On Your Side. (Source: 3TV) Abigail finally got the surgery she needed and her owners received money from the pet insurance company thanks to 3 On Your Side. (Source: 3TV)
Amaya and his family had the pet insurance for three years without filing a claim. (Source: KPHO/KTVK) Amaya and his family had the pet insurance for three years without filing a claim. (Source: KPHO/KTVK)
(3 ON YOUR SIDE) -

A Valley couple says their beloved pet has finally gotten the life-saving surgery she needed. But, they say it only happened after they contacted 3 On Your Side.

Good ol' Abigail is feeling better these days. It's a far cry from when she was first on 3 On Your Side about a month ago.

At that time, Ernest Amaya and his wife didn't even know if Abigail would be around much longer.

“You don't want to feel like you failed your dogs or your kids,” Amaya said.

Amaya was told by Abigail's veterinarian that she had a mass in her neck that need to be removed surgically but the surgery came with a steep price tag.

However, Amaya and his wife didn't worry too much about it because they had pet insurance through Union Plus Pets. It's a policy that he has been paying on monthly for three years.  

[READ MORE: Pet insurance problem]

However, the couple says they were given the run around when they filed a claim to pay for the surgery.

Amaya and his wife say they had never filed a claim before, and they needed it now.

“Now I’m trying to use it, and I'm begging them for something that I bought," Amaya said.

So, 3 On Your Side got involved and asked Union Plus Pets to look into the issue. They did and approved Abigail's surgery.

“Until 3 On Your Side got involved, the surgeon wouldn't move. The insurance just kept playing games, just silly games. They kept just stalling,” Amaya said.

Amaya says he, his wife and of course Abigail are grateful and says the lifesaving pet surgery wouldn't have happened without 3 On Your Side.

“3 On Your Side got in, and she's had her surgery, and we're hoping for a full recovery. We’re glad to have her back and know she's gonna be here for a while,” Amaya said.

Abigail's bill was high, but the insurance has approved payment of about $3,000 and is expecting to send it directly to the surgeon.

Abigail, by the way, is doing great.

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.


  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Smart devices: Do you own what you buy?

    Smart devices: Do you own what you buy?

    Saturday, February 4 2017 9:52 AM EST2017-02-04 14:52:25 GMT
    Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," he said. "And that code is really fundamental to the operation of those products."

    More >

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," digital rights specialist and author Aaron Perzanowski said. "And that code is really fundamental to the operation of those products."

    More >
  • 3 On Your Side: Using power tools to massage sore muscles

    3 On Your Side: Using power tools to massage sore muscles

    3 On Your Side looks into the latest consumer trend: using power tools for a massage instead of going to a pricey spa. (8/18/17)

    More >

    3 On Your Side looks into the latest consumer trend: using power tools for a massage instead of going to a pricey spa. (8/18/17)

    More >
  • 3 On Your Side

    Consumers using power tools to relax

    Consumers using power tools to relax

    Saturday, August 19 2017 12:53 AM EDT2017-08-19 04:53:24 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

    More >

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

    More >
  • Social Connect

  • Contact

    AZ Family

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

Hide bio

Contact 3 On Your Side