3 On Your Side

UPDATE: Valley homeowners finally get refunds for window screens

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One couple paid Joe McKinnon more than $800 for sunscreens that they never received. (Source: 3 On Your Side) One couple paid Joe McKinnon more than $800 for sunscreens that they never received. (Source: 3 On Your Side)
Gary Harper went to McKinnon's house to ask him about the money people have paid him. (Source: 3TV) Gary Harper went to McKinnon's house to ask him about the money people have paid him. (Source: 3TV)

Stacy Moore and says she never dreamed she would have to come to 3 On Your Side to get her money returned.

"I'm happy that we got our money back," a smiling Moore said. "I’m frustrated that we had to go to the lengths we did in order to get our money back."

Moore says her problems started in early July when she wrote an $825 check to a guy named Joe McKinnon who runs a business called 360 Sparkle.

She was not the only viewer complaining either. 3 On Your Side received similar complaints, so we went to McKinnon's home for answers.

ORIGINAL STORY: Homeowners say they're 'screened in' and out money (Sept. 1, 2016)

McKinnon and I had a little conversation through his screen door.

"You're already on probation for theft, right?" I asked

"That is correct," he confirmed.

Moore and the others say they wish they had known that before giving McKinnon any money. They all claim McKinnon took off with their money and never provided them with the screens for which they paid. 

Orencio Medina, for example, said he gave McKinnon $675 and got nothing.

As McKinnon and I talked, he told me he already had intentions of returning the money.  

"OK, you said you'll return the money, so we'll see if that happens," I told him. 

"Yeah, we will," McKinnon yelled. "And, get off my property, too, Gary, because my next call is to our attorney which is Pre-Paid Legal!"

After our visit and after a phone call to McKinnon's probation officer, McKinnon did return the money to all three of the consumers.

Moore said she's happy to finally have her money returned and says it took 3 On Your Side to make it happen.

"Oh, I thought for sure that I was going to have to take him to court,” she said. "Now I don't!"

When hiring out work for your home, it’s always a good idea to research the company first and to avoid handing money over upfront. 

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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