3 On Your Side

Homeowners say they're 'screened in' and out money

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One couple paid Joe McKinnon more than $800 for window screens that they never received. (Source: 3 On Your Side) One couple paid Joe McKinnon more than $800 for window screens that they never received. (Source: 3 On Your Side)
Gary Harper went to McKinnon's house to ask him about the money people have paid him. (Source: 3TV) Gary Harper went to McKinnon's house to ask him about the money people have paid him. (Source: 3TV)

3 On Your Side has aired reports before on Joe McKinnon. 

Now homeowners are coming forward to say he’s reportedly at it again. For example, Stacy Moore and her husband, Sean, claim it’s happened to them.

They wanted to purchase new window screens for their Mesa home, so they started looking around.

"We just wanted to get regular screens because we want to open the windows so we can enjoy the beautiful fall weather once it gets here."

The couple says back in early July, they hired a company called 360 Sparkle, which is operated by McKinnon. The Moores say they gave McKinnon a check for $825 for those screens but two months later, they still don't have them. 

"We had a lot of excuses like he was in the hospital or he was on vacation for the monsoon season."

RELATED: Couple wait 4 months for sunscreens (Nov. 4, 2009)

3 On Your Side has received two other complaints as well, including from Orencio Medina. In June, he paid to have sunscreens installed on his house.  

"I gave him [McKinnon] a check for $675, which he cashed the very next day," he said.

But more than two months later, Medina complains he doesn't have those sunscreens and claims McKinnon won't return his $675. That's why Medina contacted 3 On Your Side.

We discovered that McKinnon is already on probation for theft, something he didn't deny when I went to his house. 

"You’re already on probation for theft, right?" I asked.

"That is correct!" McKinnon replied.

He went on to say that he intends to return the money and claims there's some kind of a state law that allows him 30 days to make those refunds to customers. He could not, however, explain exactly what law he's talking about or cite the statute. He later admitted there is no state law and it is his own refund policy.

McKinnon also explained he lost an employee and suffered some health issues, saying that's why customers like the Moores, Medina and others haven't received their screens.

He said he will return the money next week and maintains he’s not returning it because 3 On Your Side showed up on his doorstep. 

"OK, you said you'll return the money, so we'll see if that happens," I told him. 

"Yeah, we will," McKinnon yelled. "And, get off my property, too, Gary, because my next call is to our attorney which is Pre-Paid Legal!"

3 On Your Side has reached out to the Adult Probation Department to see if it might get involved and help facilitate those refunds. The department thanked 3 On Your Side for bringing the issue to its attention and said it is looking into the matter.

We'll air an update and let you know if the homeowners received all of their money back.

UPDATE: Valley homeowners finally get refunds for window screens (Sept. 19, 2016)

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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