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UPDATE: License for ROI Improvements revoked

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After first suspending the company's license, the Arizona Registrar of Contractors later revoked it. (Source: 3TV) After first suspending the company's license, the Arizona Registrar of Contractors later revoked it. (Source: 3TV)
"This is not an issue where someone had poor business sense," Jeff Fleetham, the director of the Arizona Registrar of Contractors said. "This is where someone actively did this." (Source: 3TV) "This is not an issue where someone had poor business sense," Jeff Fleetham, the director of the Arizona Registrar of Contractors said. "This is where someone actively did this." (Source: 3TV)
(3 ON YOUR SIDE) -

Jeff Fleetham, the director of the Arizona Registrar of Contractors, says he's glad his agency was finally able to shut down a remodeling company called ROI Improvements by revoking its license.

"We finally got them," Fleetham told 3 On Your Side. "This is a revocation. It's the taking of the license. Their license is gone."

Having its license revoked means ROI Improvements can no longer do business here in Arizona.

Nobody is happier about that than Donna Grannis. In a previous 3 On Your Side report, Grannis explained how she gave ROI Improvements a check for more than $7,600 to in order to tear off and install a new roof on her home.

But after depositing that check, she says ROI Improvements disappeared and never even touched her roof.

"I think it's horrible," she said. "I think it's an outrage. I absolutely do not want them to do this to anybody else."

The owner of ROI Improvements, Dan Zrihen, told 3 On Your Side in our previous report that his company did in fact take more than $100,000 and did little or no work. Zrihen's excuse? A bad business partner and expanding his business too quickly.

ORIGINAL STORY: Contracting board seeking to revoke company's license (July 18, 2016)

However, the Registrar of Contractors now says the dollar amount the company took is $230,000 and includes money from up to 28 different homeowners like Grannis.

Fleetham says that's why his agency moved so quickly to revoke the license

"This is not an issue where someone had poor business sense," he said. "This is where someone actively did this."

Fleetham says the revocation is essentially the agency's death penalty and that there's nothing harsher.

But what happens to Zrihen and all that money? Well, it will be up to agencies like the Arizona Attorney General's Office to decide if it wants to pursue criminal charges.

In the meantime, Grannis and other victims will have to apply to the Registrar of Contractor's Recovery Fund so they can recoup some, if not all, of their money they lost.

The Arizona Registrar of Contractors has everything you need to know about the fund and how to file a claim on its website, ROC.AZ.gov.

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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