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Valley family says celebration went from limo ride to ambulance ride

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A Valley family rented a limo from a company called Mandalay Limousine to celebrate a very special occasion, a 50th wedding anniversary, but the special night out ended with medical bills that nobody seems to want to pay. (Source: 3TV) A Valley family rented a limo from a company called Mandalay Limousine to celebrate a very special occasion, a 50th wedding anniversary, but the special night out ended with medical bills that nobody seems to want to pay. (Source: 3TV)
Sam and Widad Jacobs just celebrated their 50th wedding anniversary. (Source: 3TV) Sam and Widad Jacobs just celebrated their 50th wedding anniversary. (Source: 3TV)
"I ordered a limo service to pick us up from the house and take us to the restaurant,"  Matt Jacobs, the couple's son, said. (Source: 3TV) "I ordered a limo service to pick us up from the house and take us to the restaurant," Matt Jacobs, the couple's son, said. (Source: 3TV)
(3 ON YOUR SIDE) -

A Valley family rented a limo to celebrate a very special occasion, a 50th wedding anniversary, but the special night out ended with medical bills that nobody seems to want to pay.

3 On Your Side did a little door knocking, looking for anyone connected to a company called Mandalay Limousine.

To understand why, you have to meet Sam and Widad Jacobs.

"We're good to each other," Sam said.

The two senior citizens just celebrated a major milestone in their lives.

"On July 15, 2016, it was my parents' 50th wedding anniversary," said Matt Jacobs, the couple's son.

"I ordered a limo service to pick us up from the house and take us to the restaurant," he explained, saying that he wanted to make the celebration extra special.

A limo, according to Jacobs, was a great way to pamper and safely transport the entire family to an anniversary dinner. The company he hired was called Mandalay Limousine.
   
But not long into their ride, Mandalay's limo driver almost had a collision.

"So he slammed on his brakes 100 percent and swerved and it caused my mom to just go airborne in the back of the limo. And [she] flew all the way toward the front seat and struck her head on one of the hard surfaces on the side," Jacobs said.

Mandalay's driver may have avoided a wreck but Jacobs said his mom had to be transported to the hospital by an ambulance for injuries she suffered.

Jacobs said Mandalay did provide its insurance information and it's a good thing because his mother racked up medical bills totaling more than $10,000.

But you won’t believe what happened next.

"I tried to call the insurance agency and I was informed by the agent that that company was dropped from their policy in June of last year for non-payment," Jacobs said.

That’s right, no insurance, which, by the way, is required. To make matters worse, Jacobs says Mandalay Limousine won't talk to him anymore.

"All that we need is just the medical bill taken care of," he said. "It's almost $12,000 and my parents can't do that."

3 On Your Side left numerous emails and voice mails for Mandalay Limousine but nobody ever called us back. We then went to the operations location listed on the company's website, but when we got there all we found was a weed-infested abandoned home.

After a little more digging, paperwork and other public documents revealed that Mandalay Limousine may be tied to several other names, including Luxor Limos in Mesa.

So, we went there. But when we arrived, the office was closed.

3 On Your Side was later told that Luxor no longer operates out of this location and that the new tenant just hasn't taken down Luxor's sign yet.

Jacobs and his parents can't believe it. They said it was pretty easy to find and hire Mandalay Limousine.

Now that more than $10,000 in medical bills are involved, however, the company seems like it has vanished

"They're (my parents) pretty scared because they don't have $12,000 to pay for the hospital bill," Jacobs said.

The Arizona Department of Transportation, which regulates limousines, says it is investigating the issue.

We'll let you know how this plays out in a follow-up report.

Copyright 2016 KTVK (KPHO Broadcasting Corporation). All rights reserved.


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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

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Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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