VA administrator provides little insight in Phoenix VA complaints

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Doctor Carolyn Clancy, the Deputy Undersecretary for Veterans Affairs Health (Source: KPHO/KTVK) Doctor Carolyn Clancy, the Deputy Undersecretary for Veterans Affairs Health (Source: KPHO/KTVK)
MESA, AZ (3TV/CBS 5) -

For the past two weeks, we have been uncovering stories of mismanagement at the Phoenix Veterans Affairs Medical Center.

For the first time, a top administrator step forward to respond to these claims.

But, it turns out, getting someone on the record to address the specific complaints at the Phoenix VA, was nearly impossible.

"No, no," answered Doctor Carolyn Clancy, the Deputy Undersecretary for Veterans Affairs Health when asked if she was able to comment specifically about wait times and canceled appointments at the Phoenix VA.

She was unable to discuss or expand on specific questions we asked about numerous allegations regarding mismanagement and veteran suicides in the Valley.

Specifically, allegations that the Phoenix VA is worse off now than it was nearly two years ago under different leadership.

Dr. Clancy agreed to speak with us as she was in Phoenix from Washington, D.C. to speak with ASU students.

She wasn't, however, willing to address ongoing issues in the Phoenix VA healthcare system.

"We've had some problems there and I'm pleased to say that we have expanded staffing and will continue to do that and have made improvements with our own staff," she said.

But veterans who need that help say "some problems" is a gross understatement.

Dean Trulock is a VA insider who risked his job by coming forward to place blame and provide shocking information on appointment cancellations.

Dr. Clancy did say there is an ongoing effort to expand staff and did admit to being concerned about the allegations and stories we have been sharing over the last two weeks.

She still provided few answers about what is being done to correct it.

Copyright 2016 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.


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