VA insider comes forward regarding recent controversy in vet healthcare

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An exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK) An exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)
MESA, AZ (3TV/CBS 5) -

A VA insider is coming forward, placing blame and producing shocking statistics.We've been uncovering stories of canceled appointments, long wait times and medical mismanagement for weeks. Now, an insider is showing his face and coming forward only to Ashleigh Barry

The insider provided us with inside data about canceled appointments, in the tens of thousands just in the last five months for various reasons. "Pure dysfunction, pure dysfunction that's the only way I can explain it," said Dean Trulock, a training manager for Health and Human Services with the Phoenix VA. He says in the nearly two years he has worked there, he's witnessed a complete disconnect and he blames the top brass. 

"They are not getting better they are actually getting worse that's been my experience for the time I've been here," he said. Trulock said the hospital doesn't have the leadership and support to guide them out of a continued crisis. "If something isn't done quickly, we're going to loose our best people by the end of the summer we've already started to," he said. "Those who've been carrying the load will not be here in August."

He says those that suffer the most are the patients, the nearly 33,500 canceled clinic appointments since October he said. He also provided inside data that reveals more than 10,000 of those patients  haven't been rescheduled. In an email chain with a superior, managers admitted that some patients  "fell through the cracks."

He choked back tears saying "There's been a lot of people, that have sacrificed a lot." 
"As long as they know there's someone willing to walk around that VA, hold their head up high but also look around to hold others accountable well then I hope I make a difference," he said. 

Trulock also said he doesn't fear losing his job because of coming forward because everything he said was the truth.


[Click here to view special section of VA Hospital troubles]

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