3 On Your Side

Phoenix couple loses out on $1,900 car warranty

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(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)

A bicycle is pretty much the only mode of transportation for Paul Wilcox. 

"This is nothing special. It was the cheapest thing I could find," Wilcox told 3 On Your Side recently as he stood next to his bike.    

While he rides his bike to work and back, his wife Misty Wilcox stays at the house and home-schools their children. So, their lives pretty much center around not having a car. However, all of that recently changed. 

"It's not the most beautiful thing in the world, but I love my car," Misty Wilcox said as she stood next to her 2001 Honda Odyssey.    

The family took the plunge and bought the minivan a few months ago. They got it from a place called the Arizona Car Outlet, and because it's a 14-year-old vehicle, they said the salesman talked them into buying an extended warranty to help cover unexpected repairs. The extended warranty cost an additional $1,900, and it's clearly reflected right on the invoice. 

"I got the full package, so if any windows go out or electronics go out, it's taken care of. The air conditioner even would have been covered," Misty Wilcox said.   

Good thing they had that extended warranty, too, because not long after they bought the minivan, it broke down. However, when it came time to getting the van fixed, they learned that Arizona Car Lot never took that $1,900 and purchased the extended warranty like it was supposed to.   

Instead, the couple said the car lot simply pocketed the money. The couple found out they had been duped when they went back to the car lot and discovered it had been permanently closed down. They also contacted the warranty company, which confirmed that a warranty was never purchased under their name.   

It's unknown why Arizona Car Outlet closed, but 3 On Your Side has learned that the business was never cited for any violations, and its owners voluntarily gave up its dealer license before shutting down.   

Unfortunately, we may never know what the business did with the $1,900, but we know it's money the couple sure could use now. 

"I already paid for the repair the warranty would have covered. Like I said, our Christmas trip is canceled now," Misty Wilcox said.     

Extended warranties are almost always purchased through a separate, third-party company. So, if you think you want one, purchase it yourself directly from the warranty company.   

In the meantime, 3 On Your Side is working with the couple to obtain the name of the bonding company for the car lot. Once we have the name, there is a possibility they can recover their $1,900.

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