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3 On Your Side

Mother and son 'choked out' of wrestling event

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(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(3 ON YOUR SIDE) -

"Being a mom is the most amazing experience on the planet. My children are my joy and my pride," said Shannon Royal. 

Royal said she'd do anything for her children, so when her son Zion's 12th birthday was approaching, he told his mom what he wanted.

"[He said], 'You know what I want. I want to go to WWE.' So I said, 'OK, fine,'" Royal said. 

WWE is an abbreviation for World Wrestling Entertainment, and according to Royal, no one likes wrestling more than Zion.

“All the drama happens in the arena, and it makes it really exciting to watch,” Zion said.  

Royal went ahead and started shopping online for WWE tickets. She thought she was dealing directly with WWE's official website. However, when she bought three tickets for nearly $200, she received a confirmation from an online company called OnlineCityTickets.com. She even received a notice confirming the purchase.
   
A short time later, she received WWE tickets from Ticketmaster.
   
“It was just excitement brewing leading up to the day of the event," she said. 

All that excitement and anticipation quickly turned to disappointment on the day of the event when they were told the tickets with that bar code had already been scanned, meaning the tickets the family was holding were worthless.

"So we go stand in the line to get help, and then they said these tickets have already been used," Zion said.  

Royal couldn’t believe what she was hearing. 

“The tickets are invalid, we can't get in, and I'm like, 'What?' And at first I'm thinking [it's a] joke, prank. It's my son's birthday party. Are you kidding me?” Royal said. 

Just like that they were turned away and never got inside to see the big event.
   
“That was gonna be my gift and party, so it was like 2-in-1, and it all got ruined because we couldn't get in," Zion said. 

Royal said she immediately go on the phone with OnlineCityTickets.com and couldn't believe what they told her.

“They finally came back to tell me that with deepest sympathy they apologize but unfortunately there is nothing they can do. Please call back in the morning," she said. 

Royal said OnlineCityTickets.com didn't offer to return her nearly $200 and never did offer an explanation for what happened, but she doesn't think it was a simple error

“You don't by accident sell duplicate tickets. It was not a clerical error. It wasn't anything that was just by chance. It was definitely intentional," she said. 

3 On Your Side contacted OnlineCityTickets.com and we were told someone would get back with us regarding Royal's $200 problem. They never did get back to us, despite several more phone calls and emails from 3 On Your Side. However, after our involvement, Royal said her account was credited for $200.

Although she's glad to have gotten her money back, she said nothing can make up for the loss of her son's birthday party. 

“His 12th birthday party he'll remember forever but definitely for the wrong reasons," she said.       

WWE told 3 On Your Side it doesn't sell tickets through onlinetcityickets.com, so Royal doesn't know how they wound up there. Also, WWE told us it is looking into the matter.

The WWE issued the following statement concerning the matter: 

“The arena box office and Ticketmaster are the safest, most secure and only authorized destinations to purchase tickets for WWE events at Talking Stick Resort Arena.”

Copyright 2015 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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