3 On Your Side

Remodeling company goes under, leaving customers devastated

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(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)
(Source: KPHO/KTVK) (Source: KPHO/KTVK)

Sarah Hanson calls it her "forever home" because after buying it three years ago, she said she'll be there forever. 

"This is the original carpet. Everything was very pink and everything was very, very dated," Hanson said of her home. 

While living there, she and her husband have updated a few things. However, Hanson said nothing needed a makeover more than her kitchen. So, she looked for a licensed contractor to do a complete kitchen remodeling job. 

"We interviewed a lot and did our background and research, and we ended up going with Kieran Brothers," she said. 

Kieran Brothers Kitchen and Batch is a small, Gibert-based business run by Patrick and James Kieran. According to Hanson and her contract, Kieran Brothers said it would do a complete kitchen makeover for just over $32,000. All they needed was a check for around $13,000 to get started.  

Feeling comfortable with the proposal, Hanson handed over all that money.  

"They seemed very genuine, and they were a family-run business, which we liked," Hanson said.   

To cut costs, Hanson's husband ripped out the old kitchen cabinets himself and put in new drywall to get ready for the upcoming remodeling project. The Hansons said they only went ahead with the demolition because Kieran Brothers told them everything was on schedule and never gave any indication there were problems.   

So, where is Kieran Brothers today? Well, that's what Hanson and her husband want to know. She said that after Kieran Brothers told her and her husband to disassemble their old kitchen, the company went silent. 

"They said everything was going to be in by Thanksgiving, and now we may not have a kitchen by next summer. I just get real emotional about it," Hanson said.   

3 On Your Side got involved and went to Kieran Brothers' Gilbert showroom for answers. What we found was a closed business. Apparently, 3 On Your Side is not the only one looking for the brothers.   

The property management company that leases office space to Kieran Brothers told 3 On Your Side that there is a steady flow of shocked customers who show up only to find Kieran Brothers Kitchen and Bath closed down.    

Hanson said she can't believe the situation she and her husband are left in. 

"Where's my money, and where's my new kitchen?" Hanson asked.   

It turns out Kieran Brothers has closed down for good and will file for bankruptcy in the near future. In an email, the company's attorney told 3 On Your Side: "The owners of the company have done everything in their power to save the company - including putting hundreds of thousands of dollars of their own money into the company, but sadly it has not been enough."   

Hanson said she is stunned. Her kitchen is left demolished and she and her family are eating microwave food from folding chairs. She is still out $13,000.  

I mean, it's $13,000, and we have nothing now. We don't even have our old kitchen," she said.   

3 On Your Side has put the Hansons in touch with Kieran Brothers' attorney. He said the Hansons and other customers who lost money will be receiving a packet in the mail from the bankruptcy court with information on how to possibly recover some of their money.   

The Hansons have also filed a complaint with the Arizona Registrar of Contractors, who will investigate the matter. Because Kieran Brothers Kitchen and Bath was licensed, the Hansons and others stand a chance of getting money returned through the agency's recovery fund.

 The Kieran brothers declined to be interviewed for this report. However, their attorney sent 3 On Your Side the following statement:

“We are devastated by the failure of Kieran Brothers, LLC after 8 years of providing the highest level of service and quality to our customers. As soon as we realized that Kieran Brothers, LLC was not going to survive, we turned our attention to making sure that the impact on our customers would be minimized. We are working to put customers in touch with the cabinet manufacturers and service professionals that can help them complete their projects. We also encourage customers to participate in the bankruptcy process and to file claim with the Arizona Registrar of Contractors Recovery Fund. We sincerely regret any burden that the closure of Kieran Brothers, LLC has caused to our customers.”

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