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Family real estate business deals with $598 T-shirt turmoil

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(Source: KTVK) (Source: KTVK)
(Source: KTVK) (Source: KTVK)
(Source: KTVK) (Source: KTVK)
PHOENIX (3TV/CBS 5) -

The real estate market seems to be bouncing back, and one company that's bouncing with it is a little business called Better Choice Homes. The company is run by Brad Young and his family.

 "Well, we do real estate, anything from property management to 'fix and flips' to traditional buying and selling," Young said.    

According to Young, his family doesn't have much of a marketing budget. However, they discovered customized T-shirts really help get their business name out there. So, last June, when it came time to order more T-shirts for his employees to wear, Young says he contacted a Valley company called Doss Effects Print Shop  

"So, we placed an order. We got 52 T-shirts and a half dozen hats, and that's when the waiting game started," Young told 3 On Your Side.   

A waiting game because after paying $598 for those shirts and hats, Young says he waited nearly two months to get them. When the shirts finally arrived, the lettering was wrong, the colors were wrong and the sizes were wrong. In fact, Young said many of the T-shirts were 3-X large, which swallowed his employees.  

"We got some that I thought, 'I really don't know what to do with these.'  We actually thought of stitching the tops together and making ponchos out of them because they were so big," Young said, laughing.    

Young said he returned the items and that Doss Effects Print Shop agreed to correct his order. However, Young said he never received the new order of T-shirts, and after waiting several months, he just asked for his money back so he could move on.  

"I said, 'I understand you have probably incurred some costs. I'm not even going to ask you for the full refund back, so what kind of refund can we expect? These T-shirts are useless," Young said.    

According to Young, Doss Effects agreed to a refund. However, the money, not even a partial refund, arrived. 3 On Your Side got involved. Doss Effects never did explain why the first order was botched or why they failed to return any money after several months.   

However, after our involvement, Doss Effects issued a check in the amount of $488.  It wasn't the full $598 that Young paid, but he said he was thrilled to get most of his money back and that he owes it all to 3 On Your Side.  

"It's pretty crazy to see the results because I spent months just trying to stay in touch with the guy or figure out what his plan was. And within 24 or 48 hours of when 3 On Your Side got involved, it was resolved," Young said.   

3 On Your Side appreciates Doss Effects Print Shop resolving the issue. Again, they never addressed why this problem wasn't resolved earlier. However, we should point out they have a B+ rating with the Better Business Bureau.

Copyright 2015 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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