3 On Your Side

3OYS recoups thousands of dollars during August

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(3 ON YOUR SIDE) -

Roderick Howell is one of several viewer 3 On Your Side helped in August.  

He went to a little car company called Arizona Wholesale Motor Group after seeing an SUV the business advertised on Craigslist. 

"I still have three kids at home, and I have two grandkids that actually live here with me, so trying to go somewhere in a Tahoe would fit us all, Howell told 3 On Your Side.

Howell handed over more than $4,000 in cash as a down payment and said he waited a few weeks while minor repairs were completed.

During that time, however, the owner of Arizona Wholesale Motor Group sold the SUV to someone else, according to Howell. What's more, he refused to return Howell's money.

When 3 On Your Side got involved and went to Arizona Wholesale Motor Group, two employees simply ignored our questions and refused to acknowledge we were standing in front of them.

"You guys know why I'm here, right?" I asked the employees. "I'm here on behalf of Rod Howell, a customer that bought a car from you guys."

After that visit, Howell immediately received a check.

It's money he said he thought he would never see again.

"This never would have been resolved without 3 On Your Side, so I have to say thank you to the whole 3 On Your Side crew. Thank you very much," Howell said.  "No way this would have been resolved without you."

[READ: Auto sales business finally returns down payment to customer]

3 On Your Side also helped Gabrielle Moreno. 

When she started using Verizon as her cellphone provider, she had to give the company a $400 security deposit. As part of the deal, Verizon was supposed to return the money after a year of on-time payments.

Moreno told 3 On Your Side that a year did in fact pass, but she couldn't get Verizon to return her money. Verizon kept saying it had mailed a check, but Moreno says they never did.

Once 3 On Your Side got involved, Moreno had her money in a matter of days.

"I finally got my security deposit back - $401.91," Moreno told 3 On Your Side. "I also wanted to thank you guys so much for all of your help in having my back through all of this. I can't thank you guys enough. I'm gonna go put this in my bank account. Thank you for all of your help."

[READ: Teenager finally gets $400 refund from Verizon Wireless]

You can't forget Pamela Zydek. She bought a three-year extended warranty for a sports car from a company called Direct Buy Auto Warranty.

After owning the high-performance car for just one year, she sold it and was supposed to get a $1,000 refund for the two years of warranty she never used.

3 On Your Side tried contacting Direct Buy Warranty, but nobody would call back to discuss Zydek's problem.

We went ahead and aired the news report, and after we did, Zydek told us the CEO of Direct Buy Warranty contacted her saying he saw it.

Not only did he apologize, he immediately returned her $1,000.

It's money Zydek said she only received because of 3 On Your Side's help.

"It was great.  I got my money back," she said. "I didn't anticipate getting any money back."

[READ: Valley woman gets $1,000 refunded from warranty company]

When you add up all the money 3 On Your Side was able to recoup or keep people from losing during the month of August, it amounts to $10,285.

That brings our year-to-date total to $62,278.

Copyright 2015 3TV (KPHO Broadcasting Corporation). All rights reserved.

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