3 On Your Side

Missing package remains a mystery

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USPS said it handles more than 4 billion packages each year. (Source: 3TV) USPS said it handles more than 4 billion packages each year. (Source: 3TV)
Heon Ely said USPS is not doing much to find her lost box. (Source: 3TV) Heon Ely said USPS is not doing much to find her lost box. (Source: 3TV)
Electronic tracking data shows the package never left New Orleans. (Source: 3TV) Electronic tracking data shows the package never left New Orleans. (Source: 3TV)
(3 ON YOUR SIDE) -

A Scottsdale woman says the United States Postal Service lost an important package, and she says they're not doing much to find it.

The United States Postal Service handles countless packages, boxes and mail every day.

And you hope your items arrive safely at their destination.
   
That's what Heon Ely was expecting. The Valley woman helped pack up a few of her daughter's belongings down in New Orleans and mailed them to California.

"She and I packed the items and we shipped multiple boxes via USPS," Ely explained.  

One particular box contained some very important documents.

"There are some personal papers such as titles, medical records, and some papers that are very personal and very important," Ely said.

Important indeed, like her daughter's birth certificate and Social Security information. 
   
But the box with all that important stuff never arrived in California, and she says the Postal Service is not interested in locating it.

"At one point, they closed the case, right after I opened it, and they said because there is nothing that they could do," Ely said. "And I re-opened the case, and I have not received a single update from the post office."

Ely purchased insurance for the boxes when she mailed them.

Although the insurance claim paid around $125 for the lost box, she and her daughter would rather have the Postal Service find the missing box, considering what's inside.

What's disturbing, she said, is that electronic tracking shows the box never even left New Orleans.
   
Still, nobody wants to help, she told 3 On Your Side.

"It didn't go anywhere," Ely said. "'So sorry, there's not much we can do about it and we don't have a status update for you.'"

3 On Your Side contacted the United States Postal Service and received the following email response.

"We have apologized to the customer for the inconvenience. While her experience was unfortunate and regrettable, the vast majority of the more than 4 billion packages shipped using the Postal Service each year arrive swiftly, safely and intact." 

Heon says she's disappointed because even with the insurance money, the missing box is irreplaceable. 

"It is very disheartening," she said.

The Postal Service told 3 On Your Side that although it paid Ely $125 for the lost package, it says it is not abandoning its search.
   
In fact, it said it is still actively trying to locate Ely's lost box. If they find it, I’ll air an update.  

Copyright 2015 3TV (KPHO Broadcasting Corporation). All rights reserved.

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