3 On Your Side
3 On Your Side

Renters 'hot under collar' due to no cool A/C

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The management of the Las Casitas complex said it is waiting for a part to arrive to finish repairing the cooling system. (Source: 3TV) The management of the Las Casitas complex said it is waiting for a part to arrive to finish repairing the cooling system. (Source: 3TV)
When 3 On Your Side was there, the needle on her thermostat was all the way to the right where it was maxed out at 90 degrees. (Source: 3TV) When 3 On Your Side was there, the needle on her thermostat was all the way to the right where it was maxed out at 90 degrees. (Source: 3TV)
(3 ON YOUR SIDE) -

Aubrey Bellia and her kids say going to the pool has become a daily event, not because they enjoy it, but because they have to do something to cool down.

"I just want to cry; it's just too hot," Bellia said.

Hot inside their apartment.  She and her kids moved into Las Casitas in Glendale about a month ago. She says her air conditioning has not worked since.

"It just stays hot air. It just doesn't circulate -- nothing," she said.

In fact, while 3 On Your Side was there, the needle on her thermostat was all the way to the right where it was maxed out at 90 degrees.

"It's hard; we don't stay home much," Bellia said

She's not alone. Several of her neighbors told 3 On Your Side their air conditioners are not working either. They said being outside feels cooler than inside. 

"It's hot and humid," one neighbor said.

Bellia and other tenants said they've complained to the complex and even submitted written complaints to the City of Glendale.
      
"I'm scared to death of what it's gonna be like later in the summer," she said.

3 On Your Side contacted the Las Casitas apartment complex, which acknowledged the issue and began working on fixing the problem.

Bellia said after our involvement, her apartment started to cool off and was better than before.
   
But tenants continue to complain, and moving isn't an option.

"We struggle a lot right now," Bellia said.

Management told 3 On Your Side that it has ordered a new part for the cooling system and is waiting for it to arrive.

If you're in a similar situation, here are a few things you should do. 

  • Put your complaint in writing to the apartment complex.  Verbal complaints will not protect you.
  • Continue to pay your rent. 
  • File a written complaint with the city in which you live.

Click here for more information about Maricopa County's Residential Landlord-Tenant Act.

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