3 On Your Side

Phoenix homeowner distressed with kitchen remodeling job


Adriana Hernandez says her kitchen is the most important part of her home.

"It's where my family talks about day-to-day things that are going on with the kids and school," Hernandez told 3 On Your Side. "It's where we catch up."

But lately, her kitchen has caused more stress than family conversation. And that stress all has to do with a company called Shan-Diin Design and Development.

Back in February, she hired the company and, with several payments, paid $5,700 to remodel her kitchen.

"I wanted brand new cabinets, nice cabinets," she said. "I knew specifically what I wanted. I wanted espresso-colored cabinets to go along with the stainless steel appliances that we had just purchased."

Well, she got those cabinets, but they were not what she was expecting.

Hernandez claims the cabinets are used and appear to be painted over. Even when 3 On Your Side was in her kitchen, our cameras could clearly see where espresso paint was peeling off the wood.

"The key word here is 'new?' You thought you were getting new cabinets?" 3 On Your Side's Gary Harper asks.

"Oh, definitely. Not painted," she said.

Even when we inspected the hinges on the cabinets, they appeared to be old.

"What about the hardware?" Harper asked.

"It's not new," Hernandez replied. "In fact, you can tell where they chipped off the white paint here and, as a matter of fact, these hinges look identical to the hardware that was on our old cabinets."

And that's not all. Hernandez says her ceiling, which was patched and stuccoed by Shan-Diin, looks spotty, untextured and not smooth.

A gas line that was supposed to be relocated was never moved.

She's also missing drawers. And if you look at her kitchen counter she paid for, the cuts are crooked and the edges don't meet.

"I was very agitated. I got to the point where I was crying," she said. "I tried to calm down. My husband called him and confronted him and said, 'This is not what we wanted. I know where you thought that we would be happy with this.' "

3 On Your Side got involved and discovered the company is operated by a guy named Randy Myers, an unlicensed contractor.

In fact, you can see Myers in cellphone video that the Hernandez family captured of him the last time he showed up at their home to discuss his workmanship and length of time to finish the project.

"I told him, 'I really don't see any kind of resolution that you can give to me except to refund my money because basically you stole from me.' This was our savings," Hernandez says.

3 On Your Side later got a hold of Myers by phone, and he apologized for the length of time it's taken him to complete the remodeling job.

After acknowledging he was also working without a license, he also agreed to return about $3,800. It's not the entire $5,700 that Hernandez gave him, but Myers says he did install some French doors in the kitchen and do other work.

However, it should be pointed out that after Myers claimed he would return a portion of the money, he has not responded to additional inquiries and the Hernandez family has not received a penny back.

Hernandez, who is about to give birth soon, says she'll now wait to see if she actually gets that money.

"Five weeks away from delivery and my house is up in shambles. This has become a stressful situation for me," she said.

The Registrar of Contractors tells 3 On Your Side that it is very familiar with Randy Myers, saying it has already investigated him before and forwarded its case to prosecutors for criminal charges. If that happens, 3 On Your Side will air an update.

The Registrar of Contractors is also involved in the Hernandez complaint and is initiating another investigation.

It's a good reminder to always hire a licensed contractor when doing large jobs, ask for and verify any references, and check out the contractor with the Better Business Bureau.

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