3 On Your Side

Well-known pool company has license suspended

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Gary Harper went to Paddock's company headquarters to get answers. (Source: 3TV) Gary Harper went to Paddock's company headquarters to get answers. (Source: 3TV)
William Hershey hired Paddock Pools back in February to remodel his backyard pool. It's still not finished. (Source: 3TV) William Hershey hired Paddock Pools back in February to remodel his backyard pool. It's still not finished. (Source: 3TV)
Paddock cannot build or remodel pools until its license it reinstated. (Source: 3TV) Paddock cannot build or remodel pools until its license it reinstated. (Source: 3TV)
According to the complaint filed by the Registrar of Contractors, the agency "finds that the public health, safety and welfare imperatively required emergency action on the part of the Registrar." (Source: 3TV) According to the complaint filed by the Registrar of Contractors, the agency "finds that the public health, safety and welfare imperatively required emergency action on the part of the Registrar." (Source: 3TV)
Tiffany Nitzsche calls her unfinished pool 'a giant cesspool pond' and a 'health hazard.' (Source: 3TV) Tiffany Nitzsche calls her unfinished pool 'a giant cesspool pond' and a 'health hazard.' (Source: 3TV)
(3 ON YOUR SIDE) -

3 On Your Side wanted to get some answers from Paddock Pools and its chief operating officer, Carole Myers, about the state's decision to suspend the company's license.

According to the Arizona Registrar of Contractors, which issues contracting licenses, the pool giant is accused of several violations, including accepting money from customers and then abandoning their projects.

William Hershey tells 3 On Your Side that's exactly what happened to him when he hired and paid Paddock Pools.

"I get angry that it's not done," he said.

Hershey hired Paddock Pools back in February to remodel his backyard pool, but after handing over more than $5,300, he says Paddock abandoned the job site.

"I'm unhappy," he said. "It's time to go swimming and we expected to have a completed pool by now, and as you can see, it's nowhere near being ready."

Tiffany Nitzsche says the same thing happened to her.

"I mean, they've just left me with quite the health hazard," she said, looking at her partially finished pool. "At least this part right now isn't totally green, but my spa has already started to become green because it's just sitting here with stagnant water."

Paddock isn't the only company to have its license suspended.

Cameo Pools, Camelback Pools, and RIG Construction, which are all associate and sister companies to Paddock, also had their licenses suspended by the state.

Nitzsche says she paid Paddock and Cameo Pools thousands of dollars back in September to remodel her pool.

While her pool has water and looks done, Nitzsche says it's nowhere near finished. Several things are missing including electrical work needed to run the pool pump.

"This is now a pond, a giant cesspool pond, unfortunately," she said. "So yes, I've got a lovely cess pond that I paid a small fortune for. My kids can't swim in it. It's a health hazard. As soon as I get algae blooming in there, that's going to be even better."

According to the complaint filed by the Registrar of Contractors, the agency "finds that the public health, safety and welfare imperatively required emergency action on the part of the Registrar."

That's some serious lingo and 3 On Your Side expected some serious answers from Paddock and Myers.

That's why Harper and his photographer went to the company's headquarters in Scottsdale. While there, an unidentified company representative approached Harper and asked for a copy of the Registrar's documents. That man said the Registrar of Contractors really doesn't mean much.

"That's the governing agency," Harper said. "I mean, it's kind of important, right?"

"Not to me it's not," the unidentified man replied as he walked away. "Look, thank you."

"Really? The Registrar of Contractors is not important?" Harper asked, still trying to get those answers. "They issue you your license!"

So, what does this mean now? Well, it means Paddock Pools, Cameo Pools and Camelback Pools can all stay in business selling pool furniture, chemicals and other pool items. But that's it.

The companies are forbidden from building or remodeling any more pools, except for the ones the contracting board demands be finished.

Hershey says he hopes he's on the list.

"I get angry that it's not done, and I worry that someone is going to fall into it," he said.

Paddock Pools, Cameo Pools, Camelback Pools and RIG Construction have an administrative hearing in mid-June. We'll let you know what happens. In the meantime, they are out of the pool building and pool remodeling business until their licenses are restored.


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