Dispatcher honored after helping dad with CPR over the phone

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BUCKEYE, AZ (3TV/CBS 5) -  Tears fell as Phoenix dispatcher Jennifer Gonzales and the Nelson family met in person for the first time. The last time they spoke was on the phone with Piper's dad. It was a 911 call after the three-year-old was found unconscious and not breathing in the backyard pool.

“The dad had already gotten the child out of the water and we confirmed the child wasn't breathing. And I walked the father through CPR until the first responders, the chief got on scene and took over,” said Gonzales.

Today, little Piper is fine.

“I learned CPR, but she helped out so much and I can't thank her enough for how it turned out,” said Piper's dad, Scott.

“On that particular day, Scott knew CPR, but in the situation where you have your own child, you kind of lose perspective, everything breaks down, even in my own life, with my own children, my wife always gives me a bad time that every time when they get a bump or bruise, you're freaking out,” said Deputy Chief Dave Dubois with the Buckeye Fire Department, who was first on the scene and took over doing CPR on Piper.

While too young to understand what all happened, Piper still had something to say to her dispatch angel.“Thank you!" she said.

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