3OYS: Valley woman has trouble disputing fraud charges

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PHOENIX (3TV/CBS 5) -

When Carri Strutton isn't spending time with her kids, she's busy shopping for them.

"We shop, like I said, maybe once every week, every couple weeks, and I'm usually there for half an hour to an hour at a time," Strutton told 3 On Your Side.

And with all the shopping Strutton does at Target, she said she thought it might be a good idea to get a Target credit card. It's a credit card that she said came with benefits.

"Yeah, when you use it at the store, you save five percent on your purchases,” Strutton said. “And then, also wherever we use it, one percent goes to my husband's elementary school from growing up."

However, Strutton was shocked when just a few months ago, she discovered her Target credit card number had been used to make $800 in fraudulent purchases.

Strutton said she immediately contacted Target to dispute the charges and to fill out the necessary paperwork. At the time, she thought the problem was resolved, but it wasn't.

"Initially, it was removed and then put back on my account as a charge, and then removed again and then put back on my account as a charge,” Strutton recalled. “And that's where it stood from that point on."

Strutton said it's been months. She can't get any clear answers as to why Target removed the fraudulent charges from her account, only to put them back on, making her responsible. So, she contacted 3 On Your Side.

"I don't think it's necessarily Target's fault that the card information got stolen,” Strutton said. “But it does sour me on their customer service, that they didn't do as promised and get this cleared up right away."

3 On Your Side contacted Target, which looked into the matter, but due to privacy regulations, they couldn't specifically comment on Strutton's situation. However, they promptly removed those $800 in fraudulent charges permanently.

Strutton told 3 On Your Side that she's relieved.

"To have it cleared up within a week after trying for six months,” Strutton said, “(was) very good experience."