3OYS update: War vet reimbursed $1,500Posted: Updated:
APACHE JUNCTION, Ariz. -- Bruce Klein says he couldn't be happier. He's been fighting to get his $1,500 back, and he finally has it all, thanks to 3 On Your Side.
“I’m feeling very good,” Klein said. “And I must admit, 90 percent of that good feeling is (because of) Gary Harper.”
3 On Your Side first told Klein's story about a week ago when he claimed he had a year-long battle with the VA and Rural Metro.
The issue centered around a Rural Metro ambulance ride that transported Klein from an East Valley hospital to the VA in downtown Phoenix. It was a $1,500 transport that was supposed to be paid for in full by the VA.
“The VA called the ambulance and the VA takes care of the bill,” Klein told us in our first report.
But Klein said that instead, he got stuck with the $1,500 bill. Because Rural Metro sent him to a collection agency, Klein said he was forced to pony up all that money.
Understandably, the Korean and Vietnam War vet said he wants to be reimbursed.
3 On Your Side got a hold of the Department of Veterans Affairs, which looked into Klein's account. They discovered that the VA was not to blame at all.
A VA spokesperson told Harper that the VA paid the bill on time, but the ambulance company did not credit the payment to the correct account.
3 On Your Side checked with Rural Metro to get to the root of the problem. They did, and a Rural Metro representative personally hand-delivered a $1,500 check to Klein.
Klein said it's money he believes never would have been returned if not for 3 On Your Side.
“I’m married, so my plan is to give the check to my wife,” Klein joked to our cameras.
Rural Metro was very apologetic for this year-long mistake, saying that the agency makes around 250,000 transports a year and its not perfect.
3 On Your Side appreciates the The U.S Department of Veteran's Affairs quick response and their speedy investigation. We also appreciate Rural Metro for correcting their mistake and reimbursing Mr. Klein his $1,500..