3OYS Update: Senior citizen 'smiling' after $5K refund

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By Tami Hoey By Tami Hoey

PHOENIX -- A Phoenix senior citizen was supposed to get a $5,000 refund from a dental office, and 3 On Your Side promised to make that happen. Now, we have a happy update to this story.

Richard Mason says he is in a much better mood than when you first saw him on 3 On Your Side.

“I'm upset that people would do this,” says Mason “I’m an old man. I’m over 80 years old. I don't need this aggravation in my life."

Mason was upset because he paid more than $13,400 to a dental facility called iSmile.

That money was supposed to pay for dental implants, but iSmile never finished the job.

Mason says he was fine with paying for the work that was done but he wanted $5,100 returned for the unfinished work.

"So here's where I'm at today," he had said. "No teeth, no money, no nothing.”

3 On Your Side got involved and spoke with an iSmile representative who told us they would make things right.

"He's getting a refund for $5,100 and he's also getting his lower denture with the four implants and they'll be attached to the implants on Saturday," staffers at iSmile promised.

Today, Mason says he is a lot happier.  He now has his lower teeth complete, and he got his $5,100 back for the dental work they couldn’t complete.

"I was upset and that's why I came to you people," Mason says. "But I'm very happy now. You people did one heck of a job and got this taken care of for me."

Getting his $5,100 returned, he says, is huge for him. He also said it's a relief to have teeth with which he can eat.

"I had my first meal last night and I was happy as a bug in the rug," says Mason.

We appreciate iSmile looking into the matter and resolving it as quickly as they did.