Family doesn't get Super Bowl tickets they paid for

Posted: Updated:
By Tami Hoey By Tami Hoey

GLENDALE, Ariz. -- Some fans who made the long trip to Arizona thought they had tickets to the Super Bowl, but were severely disappointed when they couldn't get into the game.

Seattle-area residents Janet and Clay Stephens bought four tickets to the Super Bowl back in July.

The couple bought what they thought were legit tickets for $8,405, and invited Clay's brother Cecil and his wife Marilee along.

They bought the tickets through Ticket Liquidator, which sells tickets through third party vendors. In this case, it was "1st Row Tickets."

The tickets were supposed to arrive by January 29. But after calling their broker several times, the Stephens said all they got was the runaround. And finally they were told they weren't going to get tickets.

“It’s really sad," said Cecil.

"The transaction went through,” said Clay. “The email that we received back had all the details there, saying that we had purchased four Super Bowl tickets.”

The Stephens said they believe their money was used so that the vendor could buy Super Bowl tickets, and those tickets were sold for more money than what the Stephens paid.

We reached the supplying broker, and he said he sold the tickets before they were available, but in the end, he couldn't get any.

He said he's now offering the family a 135 percent return on what they paid.

The Stephens said they aren't so sure about that deal, and have hired an attorney.