Fans furious after their Super Bowl tickets are sold to higher bidders

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By Mike Gertzman By Mike Gertzman

GLENDALE, Ariz. -- As fans filed into University of Phoenix Stadium, Andrea Faulkner and her parents were stuck outside.

"I'm having trouble holding myself together right now," Faulkner said.

Faulkner said she went online and paid more than $6,000 for three tickets moments after the Seahawks took the NFC championship.

"The website was, and they sent me to First Hand Tickets," said Faulkner.

Last week, she got an email asking if she wanted to sell her seats for a $1,500 profit.

Faulkner said no.

"Two days later, they called me on the phone at 8 a.m. and said the seller of the tickets realized that he could get another $8,000 per ticket, and he didn't have the tickets," said Faulkner. "I am so disheartened by what has happened, and I don't want this to happen to anyone else because the way I feel now no football fan should feel."

But one look outside the stadium revealed other fans were in the same situation.

Angie West came to the Valley from Seattle. She paid $3,200 per ticket for her and three friends. The tickets were purchased from the website

"They ended up telling us yesterday that we weren't going to have any tickets," said West.

So, she hoped to buy tickets off of a scalper.

"I'm willing to pay $5,000, which is more than I wanted to pay when we first were shopping," said West.

But scalpers weren't selling for anything less than $7,000.

It was Jim Kainberg's second Super Bowl. He bought tickets off scalpers for $1,100 last year.

"They were selling two for $25,000. It kind of makes me mad that they're ripping off people that bad," said Kainberg.

Now fans like Faulkner want the NFL to take action.

"Let's tell Roger Goodell. Let's tell the owners that we're not your puppet. We're not your sheep. We're fans and our money is going to you, and we can stop that at any time," said Faulkner.