3OYS: Jeep recalls steer Valley woman into frustration


PHOENIX -- At the end of her work day, Tiffany Jackson dashes over to pick up her 4-year-old daughter from preschool. It's all part of her daily two-hour, round-trip commute.

"I live in this car. I drive very far, every single day," she said.

With all that driving, Jackson says she needed a dependable vehicle, so she purchased a 2014 Jeep Grand Cherokee. It was brand new.

"I’ve been dreaming of Jeep since I was a little girl," she said. "That was always my favorite car."

But Jackson says that new Jeep Grand Cherokee she paid all that money for sure has given her a lot of headaches.

"I had only had that car four months and then I got my first recall in the mail," she said.

The first recall a was for the Jeep's brakes and sun visor, but it didn't stop there. She says the recalls just kept on coming.

In fact, Jackson's Jeep has had four recalls this year alone.

"I’m just scared riding around all the time," she said.

Jackson was eventually able to get her brakes and sun visor repaired by Jeep. However, as a consumer, she says she's frustrated because she bought a brand new vehicle hoping she could avoid the pitfalls of a used car.
Jackson's latest recalls are for her alternator, which could reportedly catch fire, and an occupant restraint issue, meaning her seat belt. That doesn't sound safe, she says, and to make matters worse, Jeep says there are no parts available to fix the problems.
"So I’m going to crash, not have air bags and catch on fire is what we have right now with a brand new vehicle," Jackson said.

3 On Your Side got a hold of Jeep to find out why there are so many problems with Jackson's new vehicle.

In an email, a Jeep spokesman responded, "Suppliers are working diligently to produce parts to effect these repairs."

He went on to say, "I am trying to understand the motivation behind this story."

Well, we'll let him mull that over for a while. In the meantime, Jackson wonders why she even bought a brand new vehicle.

"Whew, thank God. One more day. We live to drive another day in this dangerous vehicle," Jackson said.

She told 3 On Your Side that she initially wanted Jeep to replace the car, but now she's afraid she'll be stuck with another problem. In the meantime, she is asking Jeep to let her out of her contract and take the car back.

Late Thursday, she was informed by Dodge Chrysler Jeep that the parts to fix her alternator and module have arrived and she can schedule a service appointment.