3OYS: Shoddy tile cleaning leaves Valley woman 'floored'Posted: Updated:
LITCHFIELD PARK, Ariz. -- "My floors are very important to me. The dust is really hard to keep up out here," Carolyn Boehmer said.
She was hoping to have her floor tile inside her Litchfield Park home cleaned.
"Saltillo tile, I’m learning lots about it. It's very delicate, it's very porous, and you have to have it sealed to protect it quite a bit," she said.
So, Boehmer went online and found a Groupon for a tile cleaning company.
"The Groupon said he was with Zee Best," she said.
Boehmer said Zee Best came out to look at her flooring and gave her an estimate of around $2,900.
"I said, 'OK, well I’m going to have to wait a little while. After Christmas I’ll probably be ready for this. You know, I’m going to save a little bit more money,' " she recalled.
But Boehmer didn't wait long. She said the very next day, a man showed up at her house saying he was with another company called AZ Clean Tech.
Boehmer was a little confused why a different company showed up, but she liked the new estimate of $1,100.
Boehmer agreed, and while two men began to clean her tile, she put a signed check for $1,100 on the refrigerator and left to run some errands.
"They just packed up and left. Apparently they saw the check on the refrigerator," she said.
Boehmer said when she returned later, her tile floor was no cleaner than when she left. She said the cracked tiles weren't repaired and even the most basic cleaning wasn't done. Scuff marks were still visible.
“I get it up with a magic eraser. They didn't even bother to get that up before putting wax over the top of it," she said.
And to complicate matters even more, the invoice the two men left behind indicated a third, completely different company: Ultimate Tile and Carpet Cleaning.
That left Boehmer with three different companies, one bad cleaning job and a lot of confusion.
3 On Your Side got involved and talked to the owner of Zee Best. He told us that Zee Best actually owns AZ Clean Tech and he sometimes subcontracts work out to other companies, which is where Ultimate Tile comes into play.
After several conversations with 3 On Your Side, he declined to speak with us on camera or agree to resolve this confusing and sticky situation.
Boehmer says it has been an ordeal. All she wanted was clean tile and instead got stepped all over.
"I’m not happy with anything. I can't tell you a positive part of this experience," she said.