Chandler homeowner says painter leaves 'salt' in the woundPosted: Updated:
CHANDLER, Ariz. -- Denise Saxon is the first to admit that her Chandler home needs a little painting. After all, 14 years can really take its toll.
"The house has been fading over time, through the sun heating the back side," Saxon said. "It has some cracks and stuff so it was time to get it painted."
So, she started looking around for a good painter and in August she stumbled across a company called Salty's Quality Painting.
The company's work van claims Salty's is licensed and even displays the license number issued by the Registrar of Contractors.
Saxon felt comfortable knowing she was hiring a licensed painter, so she met with the company's owner, Jeff Salt.
"Jeff Salt is the gentleman I worked with and he's considered the president of the company," Saxon said.
Salt asked for and received more than $1,600 to get Saxon's job started, which is half the total cost of the job.
However, after power-washing her house and doing some minor patch work, Salty's Quality Painting never showed back up to paint.
Every time Saxon calls, all she hears are excuses.
"The first time he had been sick, then the next time his excuse was the guy that worked with him, his mother passed away so he had to go back East for a funeral then he hurt his back," Saxon said.
Saxon did some investigating and discovered Salt reportedly purchased the van from the family of a legitimate licensed painter who passed away and the company is no longer in business.
But after putting Salty's Quality Painting over the old name and putting his phone number over the old painter's number, Saxon said Salt continued to portray himself as licensed by leaving the deceased painter's ROC number clearly visible.
"He's making a bad name for contractors," Saxon said. "He's just doing whatever he wants. He's basically just taking our money."
Using someone else's license number and taking off with Saxon's $1,600 certainly got 3 On Your Side's attention. So, we went to the Mesa mobile home where Salt lives and we spoke to his brother, who claimed Salt wasn't home at the time.
We went back a couple of other times, including one day when Salt's mom said he was out painting. 3 On Your side asked Salt to call us, stating it was very important.
Saxon wonders just how many other people have seen his truck and have given him money thinking he's licensed when that license number doesn't even belong to him.
"What am I going to do now?" she asked. "Who am I going to get? How can you trust people?"
Saxon has filed a complaint with the Arizona Registrar of Contractors.
3 On Your Side will continue to follow this story and will air an update as warranted.