Frustrated tenant says landlord isn't making repairs

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By Mike Gertzman By Mike Gertzman
By Mike Gertzman By Mike Gertzman
By Mike Gertzman By Mike Gertzman
By Mike Gertzman By Mike Gertzman
By Mike Gertzman By Mike Gertzman

PHOENIX -- A Phoenix man is exhausted and frustrated from dealing with a landlord he said will not fix problems in his apartment.

Mikal Robinson moved The Ranch at Midtown apartment complex in July. He said there have been problems since the beginning.

"It starts leaking from here every time it rains and this just has been getting worse," Robinson said.

What is getting worse, he said, is the ceiling which has begun to sag and the dark spots he said are mold spores.

"This is the major problem, the mold and it still hasn't been fixed," he said.

Robinson has contacted the property management company, Southwest Properties, repeatedly about the problems in his apartment.

"These are the emails back and forth asking them to fix these problems," said Robinson.

While he said the have been responsive via email, that is where the help ends which is why he said he contacted 3TV.

"Nothing's still been done, I told them everything I'm doing against them, still nothing is done," he said.

Other tenants told 3TV a similar story, issues come up they seek out repairs, and nothing gets done.

"See how my tub is peeling," another tenant Michelle said, "This whole thing has been clogged for eight months, I haven't been able to use it."

3TV left a message for Southwest Properties seeking a response to the tenant's claims but nobody returned our call Thursday.

Robinson said he has health issues and worries the mold is aggravating them.

"For the past two months I've been feeling a lot of issues with my body, I wheeze every night only when I'm here," said Robinson.

After months of having this hanging over his head, Robinson said he feels like property managers have left him no choice but to take legal action.

"I really can't live here any longer," he said. "I'm going to take them to court, I'm not going to let them get away with this."

Now he wants to break his lease, get his deposit back and said he would like to be compensated for every month he has lived in the apartment with mold.

He told 3TV he's exhausted every option including going to the city for help. He was able to get a five day notice for repairs which he served Southwest Properties with last week.

After going through this he has some advice for other renters, first, he said, make a paper trail.

"Keep documents, everything, emails, texts any signatures," he said.

Next, he said, don't be shy when it comes to speaking out and perhaps most importantly know that as a tenant you do have rights. Several groups offer free advice for renters.

Don't be afraid, they can't retaliate against you for speaking up against them, you know you're paying rent," he said.

Tenant Rights, Laws and Protections: Arizona