3OYS: Scottsdale couple singing the blues over Ticketmaster scam

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By Christina O'Haver By Christina O'Haver

SCOTTSDALE, Ariz. -- Jim Bourassa is a longtime fan of The Eagles.

"I roadied for The Eagles when I was a kid," he said.

So when he heard The Eagles announced they were coming to the Valley for their last tour, he and his wife Mary couldn't pass up the chance to see them.

“It was a big deal for me to get tickets to go see them while they were here," Jim Bourassa said.

To make sure he got the best seats possible, he pre-ordered his tickets well in advance through Ticketmaster and paid more than $200 for two tickets.

“We put them in our safe because, of course, this is over six months later that the concert is and we just don't want to lose them," Mary Bourassa said.

Finally, the big day arrived.

“We're excited. We're standing in line, talking with everybody. We get to see them," Jim Bourassa remembered.

But when the couple reached the front and had their tickets electronically scanned, the people working the concert said, "Uh-oh."

"And I was like, 'What do you mean, uh-oh? Don't say uh-oh.' And they say, 'These tickets are no good. Somebody's already in your seats,' " Jim Bourassa told 3TV.

He and his wife were directed to the box office where they were told they would have to purchase new tickets at double the price.

"We go ahead and decide to purchase the $400 tickets because that’s how bad we wanted to go see the concert," Mary Bourassa said.

Even though they got to see The Eagles, it left a bitter taste in their mouth, and they still wanted to know what happened to their original tickets.

"Somehow, these tickets had been transferred to somebody else," Mary Bourassa said. "Obviously, we did not transfer them to anybody else. We had been waiting for this concert for over six months."

3 On Your Side contacted Ticketmaster, which looked into the matter and confirmed the Bourassas were the victims of scammers who apparently hacked into the couple's Ticketmaster account and printed duplicate tickets.
Ticketmaster claims they tried contacting the couple to warn them, but the scammers reportedly changed the couple's contact information making that impossible.

The Bourassas say they are disappointed and believe Ticketmaster should have done more.

"They're a third-party vendor, which honestly I kind of understand, but then you need to have protocols in place for this type of fraud," Mary Bourassa said.

Ticketmaster says it has reported this incident to the FBI. The company adds that it is important to make sure to establish a strong password and never leave your account open.