6 Fired for closing Arizona child abuse reports

Posted: Updated:
By Mike Gertzman By Mike Gertzman

PHOENIX (AP) -- Five senior Arizona child welfare employees were fired Wednesday for orchestrating a plan that led to more than 6,500 Arizona child abuse and neglect cases being closed without investigations, officials said.

The firings were the first major personnel action since the cases were discovered in November.

Charles Flanagan, who heads a new state child welfare agency created in the wake of discovery of the closed cases, said an additional senior administrator at the state agency that formerly oversaw Child Protective Services was also fired Wednesday.

Flanagan briefed reporters after state police completed an investigation into what led to reports phoned into a state child abuse and neglect hotline not being investigated starting in late 2009. The discovery of the cases led Gov. Jan Brewer to pull CPS from its parent agency and create a new cabinet level post led by Flanagan to oversee child welfare cases statewide.

Flanagan said the five upper-level managers and administrators he fired were responsible for creating and overseeing the case closings against policy and in violation of state laws. He said they not only knew that what they were doing was against policy but took steps to keep their actions secret.

"There was a lack of policy, a lack of procedure, lack in systems, people made decisions that they actually documented that they knew were wrong and did them anyway," Flanagan said. "They made decisions and failed to communicate those appropriately."

All six were at-will employees, meaning that they could be fired without cause.

The state police report, delivered to Flanagan last Friday, was also released Wednesday. Flanagan said it contained no revelations that had not been revealed in a previous report he oversaw that was released in January that found troubling problems in CPS.

The five senior workers fired Wednesday had been on administrative leave since early December. They created a system to screen hotline reports and prevent them from being sent to field workers as a way to reduce a crushing workload on the field workers. The group had become what Flanagan called "the de facto leadership of CPS under the Division of Child Safety and Family Services."

"And they made a determination that with the increase in calls and cases that it was a crushing workload, they couldn't do the workload," he said. "And so they made the decision, a very bad decision, a dysfunctional decision, to remove cases from the field."

A team led by Flanagan is reviewing all of the nearly 6,600 cases that were not investigated between late 2009 and last November. So far, 550 children have been removed from their homes, and one in six of the cases had supplemental investigations.

Brewer pulled CPS from the Department of Economic Security in January and appointed Flanagan to lead a new agency called the Division of Child Safety & Family Services. DES is a massive state agency that also oversees unemployment benefits, Medicaid, welfare and many other social programs.

DES Director Clarence Carter remains in his job, and Flanagan said he saw no evidence that he knew of the actions of his employees. Carter's staff released a letter he sent to staff Wednesday saying he had appointed an interim Director of Programs after taking "appropriate and necessary personnel action."

A DES spokeswoman confirmed that Deputy Director for Programs Sharon Sergeant was fired.

"The Department of Public Safety issued its administrative review of the `Not Investigated' CPS cases," Carter wrote. "The review paints a very troubling picture of poor policy, practice, communication and decision-making that ultimately put many vulnerable Arizona Children in harm's way."

Flanagan echoed that conclusion.

"These people that made these decisions at a managerial level and at an administrative level should have known better that this is not an appropriate way to do business," Flanagan said.


Governor Brewer Responds to DPS Report on Not Investigated Child Abuse & Neglect Cases
Governor Jan Brewer today responded to the release of the official report from the Arizona Department of Public Safety (DPS) regarding its administrative review into the thousands of cases of potential child abuse and neglect that were designated as "not investigated," or "NI."

Statement from Governor Brewer

"From the moment I first learned of this unacceptable and unlawful practice, I have insisted that there be a full and thorough understanding of how and why this occurred, so we could ensure that it never happens again in Arizona. That is why I took immediate action to create the CARE Team - whose diligent, transparent and independent oversight has been instrumental - and directed DPS to conduct an independent, thorough review of the process that led to this inexcusable situation. I also announced in my State of the State address a reorganized Division that reports directly to me.

"The DPS report is comprehensive and I am grateful to the dedicated investigators. While I continue to carefully review the report, one thing is crystal clear: it is vital that our state must continue the urgent effort to statutorily establish a new, standalone child protection agency whose core focus is safeguarding Arizona's abused and neglected children. We must breakdown the levels of bureaucracy, change the culture that allowed this unconscionable practice to be implemented behind the scenes and provide the necessary resources to protect Arizona's children.

"Because the safety of our children is one of the most important priorities - and because it is imperative that we work restore to public trust in our child safety system - I will be calling a Special Session in the immediate future to address this urgent issue. I look forward to working with lawmakers to accomplish this mission on behalf of Arizona children and families."