US Airways apologizes for pornographic tweetPosted: Updated:
PHOENIX -- US Airways is apologizing, after a pornographic image ended up being sent out to thousands of people from the airline's Twitter account. Now the image is creating a huge stir on social media.
The image was tweeted in response to a customer who complained to US Airways in a tweet saying: "You ruined my spring break, I want some free stuff."
The Twitter picture showed
The company removed the tweet about an hour after it was posted. The airline then quickly issued an apology. "We apologize for an inappropriate image recently shared as a link in one of our responses," the airline tweeted. "We've removed the tweet and are investigating."
While some customers were offended by the image, others simply dismiss it as a mistake.
"I think it's a stupid mistake on one person's part," says one passenger. "I don't think it would be US Airways as a company sending that out."
"I don't blame the airline," said another passenger. "Not for that, I don't."
Public relations and crisis management guru Barrett Marson gave us his take on the flub. "When your Twitter feed resembles the centerfold of Penthouse, that's not going to be good for customer relations," he says.