3OYS UPDATE: Two companies donate $30K project to help consumer

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By Jennifer Thomas By Jennifer Thomas

A Valley woman upset with the synthetic grass she purchased for her backyard has a new outlook.

We first told everyone about this problem back in January.

Since then, things have really turned around. Not only has her turf been replaced, but it was replaced by some good-hearted people.

"I was shocked," Emily Ingersoll said. "I couldn't believe that someone would do that, would be so generous to do that, of course, I'm thrilled."

Ingersoll may be thrilled now, but she wasn't so thriled when she first spoke to 3 On Your Side.
"I feel depressed about it," she said at the time. "I mean, I look out here, I go out here and I work with my dogs and they come back in and they're covered."

Ingersoll was devastated after shelling out $28,000 to a company called Global Turf.
The company installed synthetic grass in her entire backyard so she could train dogs. But, just two and a half years after it was installed and despite having an eight-year warranty, the $28,000 worth of turf started flaking, coming apart and even started staining her dogs' paws.
So, 3 On Your Side dropped by the home of Phil Carver, the owner of Global Turf, to find out why he wasn't fixing Ingersoll's problem. After all, it has an eight-year warranty.

But Carver claims it wasn't his fault and blamed the manufacturer that he bought the turf from.

"I buy grass from a distributor and I sell it to customers and install it at customers' houses,” Carver said.

Well, a guy named Victor LanFranco was watching that 3 On Your Side report. LanFranco owns a turf company himself called TigerTurf and says he didn't like what he saw.

"I've seen some bad installs, but this one took the cake," he said. "Not only that, but a lot of money was spent here by Emily."

LanFranco wanted to help out and so did a company called Arizona Luxury Lawns & Greens owned by Chris Harlien.

Between the two turf companies, they ripped up Ingersoll's old turf that was falling apart and installed all new. 

"I'm just amazed that somebody actually stepped up like that, I would've never guessed that someone would have done that in my wildest dreams," Ingersoll said.

"This was an opportunity to kind of step in and say, OK, what we can do to rectify it?" Harlien said.

A huge thank you to TigerTurf for providing the turf and of course to Arizona Luxury Lawns & Greens for installing it. They both did more than $30,000 worth of work to restore and renew Ingersoll's yard.

In addition, a big thank you to Premier Waste Services of Phoenix, which donated the dumpsters and dumped the old turf at no charge.